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Oculus app casting wont save footage to my mobile device anymore

Level 2

When I first got my Quest 2 headset any footage I recorded with the casting feature on the oculus app saved directly to my mobile device's gallery so I could view, transfer, edit, or upload my footage immediately. Lately however, my recordings no longer save to my device but instead show up on the app weeks after I record them, if they even appear at all. worse yet is when they do show up I have no way of saving them to my gallery without using a roundabout method of transfer. I dont understand why this is happening, id like to know if something changed and I'm just stuck with this problem or if I'm missing something, I tried contacting oculus support but their email method is unreliable and the support chat keeps closing itself while I wait for a response.