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Oculus not loading home page, store, downloaded apps, etc

Scottyg5150
Level 2

My system isn't loading anything. When I login the homepage doesn't load. I click on the store and nothing loads. I get a message that there is nothing to load or something went wrong. I updated the headset software and I am connected to the internet.

3 REPLIES 3

MonsterInMyHead
Level 2

Did you ever find a solution to this?

David27st
Level 2

did they ever get back to you ? 

I fixed it myself. It's related to your account login. I had reset my Oculus password when browsing. If you've recently changed your email or pass word this will cause the headset to become confused. Go into your Quest app on your phone and enter the correct password there, It made me login with my Facebook account immediately after but it seems it was also was using the Oculus credentials. I found the answer on one of the forums actually, took me about 4 hours and a lot of stress. Hope it save you some!

 

https://forums.oculusvr.com/t5/Support/Can-t-access-acount-info-or-see-my-games/td-p/861943