04-06-2021 05:00 PM
I have installed ODH 1.6 but when I try to open it, it just shows a blank window. No opportunity to login or do anything. Running the Oculus software for windows shows that my Quest 2 is connected over USB 3 and working correctly. I've tried re-installing ODH, running it as administrator with no luck. Am I missing some piece of software or is there any log I can examine to give me some clue as to the problem?
Solved! Go to Solution.
04-09-2021 12:04 PM
Really sorry about the frustration around that. Just got back from my team, you can try and access the logs manually by going to the following file paths:
For Windows: %APPDATA%\odh\odh.log
For Mac: ~/Library/Application Support/odh/odh.log
04-08-2021 04:18 PM
Hey Dudley,
Have you tried turning off/on your computer already? In any case, will send this to the team to figure out. Let me know if the issue was resolved in the meantime.
04-09-2021 01:45 AM
Hi clorama
Yes I have tried resetting my machine and uninstalling/re-installing the software. I have used the Coulus for Windows app to test my USB3 connection and am getting a good data rate of 1.9GB but I suspect this has nothing to do with ODH as I literally just get a dark-grey window displayed when I run it and nothing else so not even a chance to login etc. I'm just wondering if there is some other file missing that it needs such as a Microsoft C++ redistributable file - but re-installing the software would/should fix things like that. Does the ODH software have an error log file that I could examine perhaps?
04-09-2021 12:04 PM
Really sorry about the frustration around that. Just got back from my team, you can try and access the logs manually by going to the following file paths:
For Windows: %APPDATA%\odh\odh.log
For Mac: ~/Library/Application Support/odh/odh.log
04-09-2021 02:14 PM
ok I have it working now. Just in case anyone else is having issues I not only uninstalled the ODH software but also removed both the 'odh' and 'Oculus Developer Hub' folders from my %APPDATA%\Roaming folders. After that and re-installing the software, things now work.
08-03-2021 03:37 AM
I have the same issue now with ODH 1.10 and simple reinstall does not help https://forums.oculusvr.com/t5/Developer-Tool-Feedback/ODH-1-10-opens-to-a-blank-screen-on-Win-8-1/t...
12-22-2021 09:29 AM
I did that but it still has the same issue? I think it has something to do with the lock file that keeps popping up in AppData>Roaming>Oculus Developer Hub when I open ODH but it disappears when I close it.
12-30-2021 04:16 PM
I have the same problem; first time boot hangs with blank window.
I uninstalled and removed the folders suggested, rebooted, etc.
[info][OculusDeveloperHub][2021-12-31T00:01:28.905Z] [["Will prepare shutdown before close"]]
[info][OculusDeveloperHub][2021-12-31T00:01:28.905Z] [["Will tell worker window to clean up"]]
[info][OculusDeveloperHub][2021-12-31T00:01:28.906Z] {"type":"oculus_odh_analytics","action":"stop_app","client_event_time":1640908888906,"tool_name":"ODH"}
[info][OculusDeveloperHub][2021-12-31T00:01:28.911Z] [["Did clean up worker window"]]
[info][OculusDeveloperHub][2021-12-31T00:01:28.911Z] [["Will quit app following main window close"]]
01-01-2022 04:17 AM
I had the same problem with 2.1.0 version. Uninstalled/rebooted/deleted app data several time - did not help. Eventually installed 2.0.0 version and it worked.
01-27-2022 02:47 AM
I have the same problem on M1 with 2.1.0 ODH; but 2.0.0 ODH works fine.