09-08-2021 05:48 PM
I have 2 apps that are perpetually syncing. Superhot has been syncing for 4 days and Elven Assassin has been syncing for 1 month. I originally thought that it was an Elven Assassin problem, but now that Superhot is all tied up, I'm not so sure.
What is the ETA for Oculus to fix this issue???
01-23-2022 07:43 AM
I am also experiencing this with Elven Assassin. Anyone know a fix for this?
I've tried uninstalling the game, it still says 'syncing'.
I've disconnected from WiFi and reconnected.
I've had the headset fully charged, did not change state.
Thanks in advance!
01-23-2022 10:35 AM
Hi there, thank you for bringing this to the community! We understand how frustrating this is to you so lets see if we can get to the bottom of this. Try logging out of your Oculus app, deleting the app, reinstalling the app and logging back into the app. If that doesn't work please submit a support ticket here and kindly include all of the troubleshooting steps which you have taken to solve this.
01-23-2022 02:42 PM
I don't quite understand your instructions. I only have 1 user on my Oculus device and there was no 'log out' function that I could find; only the ability to switch accounts (which I could not do, because there was no other account).
Ultimately, I had to perform a factory reset on my device and re-download my applications. This resolved the issue. Though I must add that it is not great experience.