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Buying tokens

Is anybody having trouble buying tokens in Rec room? I have added several different payment methods but when I click to buy them it says to add a payment method which I already had done. Any suggestions, my grandson is very upset.

Level 4
How nice of you to do this for your grandson, your best option would be to download it on a phone or computer and log into the account so you can buy it on that device, the oculus systems tend to be glitchy with payments