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Google Earth VR - strange issue

ravenstar68
Level 3

I have a strange issue with Google Earth VR when running it I get a grey screen.  Moving my head reveals what appears to be a white ! mark with a large white dot.

 

The screen appears to be rendering as if I hit the menu button, I can see it through a "clear area" around the white dot but behind it.  Furthermore, I can see the representations of the controllers and if I move my head far enough I can even see the lines on the "floor"

 

Trying to reset the view only puts me in the original orientation again.  The app originally worked so the only things I can think of that may have changed is either the Oculus Firmware, or the nVidia software..

 

Here's the graphics information from DxDiag

 

------------------
System Information
------------------
      Time of this report: 4/2/2021, 12:14:15
             Machine name: LAPTOP-442RDHA1
               Machine Id: {093E4A4D-4FB4-4196-95C4-52F649CA6E32}
         Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Predator PH317-54
                     BIOS: V1.04 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32604MB RAM
                Page File: 16529MB used, 20938MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.2.0
           DxDiag Version: 10.00.19041.0546 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
           Card name: Intel(R) UHD Graphics
        Manufacturer: Intel Corporation
           Chip type: Intel(R) UHD Graphics Family
            DAC type: Internal
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_8086&DEV_9BC4&SUBSYS_147D1025&REV_05
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 16429 MB
    Dedicated Memory: 128 MB
       Shared Memory: 16301 MB
        Current Mode: 1920 x 1080 (32 bit) (240Hz)
         HDR Support: Not Supported
    Display Topology: Internal
 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
     Color Primaries: Red(0.639648,0.329102), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.328125)
   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
        Monitor Name: Generic PnP Monitor
       Monitor Model: unknown
          Monitor Id: BOE08AE
         Native Mode: 1920 x 1080(p) (240.003Hz)
         Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
      Advanced Color: Not Supported
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4acda2eddc74c35a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4acda2eddc74c35a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4acda2eddc74c35a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_4acda2eddc74c35a\igd12umd64.dll
 Driver File Version: 27.20.0100.8190 (English)
      Driver Version: 27.20.100.8190
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.7
 Hardware Scheduling: Supported:False Enabled:False 
 Graphics Preemption: Triangle
  Compute Preemption: Thread
            Miracast: Supported
      Detachable GPU: No
 Hybrid Graphics GPU: Integrated
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: DISABLE_HWSCH
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 05/05/2020 01:00:00, 1433360 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: {D7B78E66-D884-11CF-6B6C-1934BEC2D635}
           Vendor ID: 0x8086
           Device ID: 0x9BC4
           SubSys ID: 0x147D1025
         Revision ID: 0x0005
  Driver Strong Name: oem60.inf:5f63e534c17b7cb3:iCML_w10_DS:27.20.100.8190:PCI\VEN_8086&DEV_9BC4&SUBSYS_147D1025
      Rank Of Driver: 00CF0001
         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  {E07EC519-E651-4CD6-AC84-1370CCEEC851}  {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89}  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  {C528916C-C0AF-4645-8CB2-372B6D4ADC2A}  {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A}  DXVA2_ModeVP8_VLD  {442B942A-B4D9-4940-BC45-A882E5F919F3}  {97688186-56A8-4094-B543-FC9DAAA49F4B}  {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B}  {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27}  {FFC79924-5EAF-4666-A736-06190F281443}  {2364D06A-F67F-4186-AED0-62B99E1784F1}  {464BDB3C-91C4-4E9B-896F-225496AC4ED6}  {28566328-F041-4466-8B14-8F5831E78F8B}  {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600}  {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2}  DXVA2_ModeHEVC_VLD_Main  {75FC75F7-C589-4A07-A25B-72E03B0383B3}  DXVA2_ModeHEVC_VLD_Main10  {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {76988A52-DF13-419A-8E64-FFCF4A336CF5}  {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8}  {50925B7B-E931-4978-A12A-586630F095F9}  {B69C20E0-2508-8790-0305-875499E0A2D0}  {49761BEC-4B63-4349-A5FF-87FFDF088466}  
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
        D3D9 Overlay: Supported
             DXVA-HD: Supported
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 3
            MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
         MPO Stretch: 5.000X - 0.334X
     MPO Media Hints: colorspace Conversion 
         MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
    PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
 PanelFitter Stretch: 5.000X - 0.334X
   Extension Drivers: 
             Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_9a9974337c4b4db9\iigd_ext.inf
          Driver Version: 27.20.100.8190
             Driver Date: 05/05/2020
         Driver Provider: Intel Corporation
      Catalog Attributes: Universal:N/A Declarative:True 
   Component Drivers: 
             Driver Name: Unknown
          Driver Version: Unknown
             Driver Date: Unknown
         Driver Provider: Unknown
      Catalog Attributes: N/A
             Driver Name: Unknown
          Driver Version: Unknown
             Driver Date: Unknown
         Driver Provider: Unknown
      Catalog Attributes: N/A

           Card name: NVIDIA GeForce RTX 2070 with Max-Q Design
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce RTX 2070 with Max-Q Design
            DAC type: Integrated RAMDAC
         Device Type: Full Device
          Device Key: Enum\PCI\VEN_10DE&DEV_1F14&SUBSYS_147D1025&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 24332 MB
    Dedicated Memory: 8031 MB
       Shared Memory: 16301 MB
        Current Mode: Unknown
         HDR Support: Unknown
    Display Topology: Unknown
 Display Color Space: Unknown
     Color Primaries: Unknown
   Display Luminance: Unknown
         Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_bdfd90ade523f043\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_bdfd90ade523f043\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_bdfd90ade523f043\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaci.inf_amd64_bdfd90ade523f043\nvldumdx.dll
 Driver File Version: 27.21.0014.6589 (English)
      Driver Version: 27.21.14.6589
         DDI Version: 12
      Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
        Driver Model: WDDM 2.7
 Hardware Scheduling: Supported:True Enabled:False 
 Graphics Preemption: Pixel
  Compute Preemption: Dispatch
            Miracast: Not Supported by Graphics driver
      Detachable GPU: No
 Hybrid Graphics GPU: Discrete
      Power P-states: Not Supported
      Virtualization: Paravirtualization 
          Block List: No Blocks
  Catalog Attributes: Universal:False Declarative:True 
   Driver Attributes: Final Retail
    Driver Date/Size: 25/03/2021 01:00:00, 1050096 bytes
         WHQL Logo'd: Yes
     WHQL Date Stamp: Unknown
   Device Identifier: Unknown
           Vendor ID: 0x10DE
           Device ID: 0x1F14
           SubSys ID: 0x147D1025
         Revision ID: 0x00A1
  Driver Strong Name: oem87.inf:0f066de36058d843:Section031:27.21.14.6589:pci\ven_10de&dev_1f14&subsys_147d1025
      Rank Of Driver: 00CF0001
         Video Accel: Unknown
         DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460}  DXVA2_ModeMPEG2_VLD  {6F3EC719-3735-42CC-8063-65CC3CB36616}  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  {32FCFE3F-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  {20BB8B0A-97AA-4571-8E99-64E60606C1A6}  {15DF9B21-06C4-47F1-841E-A67C97D7F312}  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  {9947EC6F-689B-11DC-A320-0019DBBC4184}  {33FCFE41-DE46-4A49-861B-AC71110649D5}  DXVA2_ModeVP9_VLD_Profile0  DXVA2_ModeVP9_VLD_10bit_Profile2  {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E}  {6AFFD11E-1D96-42B1-A215-93A31F09A53D}  {914C84A3-4078-4FA9-984C-E2F262CB5C9C}  {8A1A1031-29BC-46D0-A007-E9B092CA6767}  
      Deinterlace Caps: n/a
        D3D9 Overlay: Unknown
             DXVA-HD: Unknown
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
       MPO MaxPlanes: 0
            MPO Caps: Not Supported
         MPO Stretch: Not Supported
     MPO Media Hints: Not Supported
         MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
 PanelFitter Stretch: Not Supported

 

 

1 REPLY 1

adam037
Level 2

hey buddy, i have the same issue, did u resolve it?