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Help me Please

I used to have a free trial of the “FitXR Membership” application for 7 days, during use I felt it was not suitable for me, but due to my poor English, I don't know how to delete or cancel it. I tried searching and only found the request refund button, and I tried clicking it many times, thinking for a while I will get a refund for the money I bought the app (because it's not suitable for me and I don't use it). So far I have not received a response to my request so I have to send a letter asking for help. please help me!

3 REPLIES 3

PITTCANNA
Level 13

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 then select fit xr and cancel subscription via the 3 dots.

 

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 Currently I can only choose a 30 day or 12 month plan. But I don't want to buy this app. Even though I have submitted a refund request, my card is still automatically charged for the 12-month plan. It's too annoying and difficult for me. What I have to do???

Hey Christian! Let's work together and get to the bottom of this FitXr charge shall we? Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.