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Star Wars; Tales From The Galaxy's Edge wont start

I'm stuck I open the game but then all I got is the title and three dots and then every now and then it just crashes I've tried restarting the headset and also deleting then reinstalling the game and nothing works please help

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there. This is not the experience we are striving for, and we want to help you figure this out to get you back in the game. 
First, please reboot your headset. To do so, follow these instructions: 
 

  1. With your headset on, hold the power button on the right side of your headset down until you're prompted with a shut-down screen.
  2. Select Restart to reboot your Quest 2 or Quest.

If this does not work, factory resetting the headset may do the trick, however we understand this is not the outcome you may be hoping for as you might lose progress in some of your games. 
Additionally, please submit a ticket and a member of our team will get back to you quickly, and walk you through the problem, and get you back in Star Wars!