Hey there. This is not the experience we are striving for, and we want to help you figure this out to get you back in the game.
First, please reboot your headset. To do so, follow these instructions:
If this does not work, factory resetting the headset may do the trick, however we understand this is not the outcome you may be hoping for as you might lose progress in some of your games.
Additionally, please submit a ticket and a member of our team will get back to you quickly, and walk you through the problem, and get you back in Star Wars!