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TWD S&S isn't starting

xHumanN
Level 2

So i bought twd installed it but when i try to open it im at loading screen with an axe (i guess XD) and 3 dots.
I waited for about 40 minutes and its still loading. im on quest 2 and i don't have link cable or virtual desktop so i can't choose steam version

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, we see that you're experiencing some issues loading TWD game. We know how this can be frustrating be but don't worry, we're here to help! Are you able to play other games? Sometimes, when this issue occurs it's due to anti-virus software was activated at the time of installation. Restart your PC, then make sure the GPU drivers are up to date. Ensure that the headset is connected to the correct GPU. Uninstall then re-install the application. ( If you had anti virus software installed ) add the application the the Anti-virus software whitelist. ( Click Here for step by step video instruction ). Then manually uninstall and reinstall Oculus home. If after these trouble shooting steps you're still having issues, Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

xHumanN
Level 2

problem solved after reinstaling game

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey xHumanN, we're so glad that worked out for you. Happy Gaming! 🎉