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Broken Controller

Sparty09876
Level 2

My friends accidently broke my right controller by hitting the wall, the controller vibrates everytime I do something, I wanna know if I have a warrenty to get a replacement one. I dont have the money for it right now.

20 REPLIES 20

OculusSupport
Community Manager
Community Manager

Hey there. That's not good for decent gaming. Let's see what we can do to get you back to peak gaming performance!

Please reach out to the specialists team HERE so we can look into warranty options for you. We look forward to hearing from you.

Sparty09876
Level 2

I guess I didn't have a warrenty 😞

Greetings! We've reviewed your account and you've got plenty of time left on your warranty! So please do contact Meta Store Support and open a ticket to see what options we have available for you!

 

Graciously!

Sparty09876
Level 2

oh but i dont see it

Sparty09876
Level 2

i got it for christmas so i dont see it

is there a way i can send you the serial number of my quest so you can get the order number?

Hi again! Thanks for your response. Please use this link: https://store.facebook.com/help/support/quest/ and submit a ticket providing your information and they'll be happy to look into this further.

 

Thanks!

It still isnt helping so I will try it through gamestop where it was bought, for a replacement controller. I think this should work, I don't know if they give you the address but if they don't then you can tell me and I'll send you a private message

I can't open a ticket because the order is not linked to my account so I will have to try gamestop