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Can't receive emails from Oculus on password reset.

At first after attempting to send email through pc I then tried mobile it did not work. I then thought it was Facebook so I reset my Facebook password and tried plugging that in as password. That did not work so I began to guess many times until Oculus sent me a conformation email to verify it was me. Which means the app can send emails but the browser can't. So I thought maybe there was a way to reset through the mobile app(there wasn't). 

 

Any Ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there, thanks for bringing this to the community. Being locked out of your account is never fun. Oculus emails have sometimes been known to be marked as Promotions/Sales even if it's a password reset email, so if you have a filter for Promotions/Sales check that folder and see if the email is there. If not, please try and open a support ticket using this link.

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1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hi there, thanks for bringing this to the community. Being locked out of your account is never fun. Oculus emails have sometimes been known to be marked as Promotions/Sales even if it's a password reset email, so if you have a filter for Promotions/Sales check that folder and see if the email is there. If not, please try and open a support ticket using this link.

View solution in original post