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Consumer Rift Pre-Order MEGA-THREAD

cybereality
Level 16
So the same questions keep coming up, so I figured this would be a good idea (thanks @CardinalStorm!).

This will be a place for common questions and answers. If you have a unique issue, please feel free to make your own thread, but I will try to grab all the common stuff and add it here.

- Check the History Page to See if your Order Was Successful

If you are not sure if your order went through, please check the history page for the shop.
https://shop.oculus.com/history
Sign in if you ordered with your account, or choose guest if you ordered as a guest.
If you ordered as a guest and don't remember the order number, please check the confirmation email.

- Obtain Your Confirmation Email
If you did not receive your confirmation email, please go to this page and enter your email address.
https://shop.oculus.com/en-us/order-verification/

- Total Price Showing as "--" or "$0.00"
This issue has been solved. If you check your history page now it should show the full price.

- Problems Changing Addresses for Asian Orders
Some Asian customers have had problems updating their address due to a bug on our side. If you were affected by this, you may have had your address automatically changed to something incorrect. This feature is now disabled, so feel free to change your address now.

- Confusion over Currency in Some Regions
Australian order are actually quoted a price in USD. Sorry for the confusion.

- Updated Shipping Estimates
The estimated shipping time should be around the date that was shown when you pr-ordered. Unfortunately, this date is calculated dynamically, and is not actually stored in the database or on your order anywhere. So Oculus Support agents will not be able to tell you the estimated shipping time if you forgot or didn't see it. At a later day we may come up with a way to give more accurate estimates, but this is to be determined at this point.

- Touch Pre-Order Reservations
Anyone that has a successful Oculus Rift pre-order will be given a reservation for Touch. It won't matter if the page had an error in that section, we will honor the reservation.

- When Does Shipping Start
Oculus Rift pre-orders will begin shipping starting on March 28th, 2016.

- Entering Your VAT Number to Remove VAT in EU
No, we don't support removing VAT from the order.
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680 REPLIES 680

RikkTheGaijin
Level 7
I can decide for you right now, no need to do a poll: cancel it, and make room for others, thanks.

Zuhan
Level 4
I think you should cancel it for the same reason as Rikk

master4382
Level 2
KS backer #43** in germany. Still nothing!

fwy5505925
Level 2
Something should be updated today. Oculus Support told me my order will be update by April 11th, which is different as the email said. 25xxxx :10:11 order here.

SethG911
Level 3
They do exist. I just got mine at 1pm today. Now I just have to wait til I get home from work to use it... *death stares the clock*. Those that are still waiting, keep the faith, it will all be worth it soon enough.
4x4tk2p1dsmv.jpg

NotSoAccurateNo
Level 2
Still no change in order status for me. The wait is killing me. I ordered as soon as I got the email that preorders were open, but I guess they send those emails out hours after the official announcement.

ryan5508
Level 3
estimated date is now or your order page

lagwagon
Level 3
Kickstarter in Australia, still havent heard a thing. Pre-orders are receiving theirs. What is going on?

Stomperator
Level 2
German order 31   newest info:
Estimated Ship Date
5/30/2016 - 6/9/2016 😕

Reaex
Level 2
German order 33    
Estimated Ship Date
5/30/2016 - 6/9/2016

DiTO XD