06-29-2020 01:01 PM
Solved! Go to Solution.
12-06-2022 08:48 AM
@Mazzixss wrote:
The controller I bought is not connecting I asked oculus on whatsapp for support and they said there different but when I look here your saying there the same I Don't know what to do because it is not pairing
The Quest / Rift-S controllers can't be bought from Meta any more. The Quest 2 controller is different and not compatible with any other headset.
What does the controller look like? If it's a black controller with the ring on top, it will work with a Quest 1 or Rift-S.
If it's a white controller, it only works with the Quest 2.
06-29-2020 01:35 PM
07-02-2020 08:33 PM
12-04-2022 10:09 AM
The controller I bought is not connecting I asked oculus on whatsapp for support and they said there different but when I look here your saying there the same I Don't know what to do because it is not pairing
12-04-2022 10:16 AM
Hey there, @Mazzixss. We can definitely understand how inconvenient it can be when a controller won't pair up correctly, keeping you from enjoying VR to the fullest. We'll be more than happy to provide some troubleshooting if there's anything you hadn't already tried with our support team! Could you let us know what troubleshooting you've already tried out? We'll be looking forward to hearing back from you!
12-06-2022 08:48 AM
@Mazzixss wrote:
The controller I bought is not connecting I asked oculus on whatsapp for support and they said there different but when I look here your saying there the same I Don't know what to do because it is not pairing
The Quest / Rift-S controllers can't be bought from Meta any more. The Quest 2 controller is different and not compatible with any other headset.
What does the controller look like? If it's a black controller with the ring on top, it will work with a Quest 1 or Rift-S.
If it's a white controller, it only works with the Quest 2.
12-08-2022 04:28 PM
Hey hey @Mazzixss! We wanted to reach out and touch base regarding your controllers pairing issues, we know how this can hinder your gaming experience. So that we can knock this issue out for you please respond with the following information:
Once we gather this information, we can work to get this knocked out for you!
12-10-2022 01:14 PM
Hey there, @Mazzixss! We just wanted to check back in to see if you still needed help?
02-24-2023 11:06 AM
Do you have to unpair the old controllers before pairing new ones?
02-24-2023 11:07 AM
So I bought rift controllers to replace broken quest 1 controllers and the new ones will not pair. Do I need to unpair the old controllers first?