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Formal Complaint

geraint.atkins
Level 4

Anybody know if Oculus have a formal complaints procedure? Thanks

11 REPLIES 11

geraint.atkins
Level 4

Finally, someone with some form of understanding of consumer rights and reasonable expectations. yes kudos to you jokers.

calvados123
Level 3

You are wasting your time with Oculus beyond establishing fault.  Their CS department is a do loop.  They have no interest or incentive to resolve your issue beyond what is inside the do loop.  If you have purchased through a 3rd party, you can pursue a resolution with them.  If you have rights established in your country, you should pursue them.  I live in the UK.  I have zero rights as far as I can determine, because of Brexit.