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How to redeem gift if you tried several times

Benasx12
Level 2

Hello, my friend bought 2 games as a gift and when I got it one of the game redeemed and installed perfectly but another game isn't even visible. I tried several times to redeem gift but it dosn't work. When I press in email "redeem gift" then come to store and first 2 times I saw redeem gift in store, but third and fourth and fifth time I don't see it.

 

If someone can help with this problem, I will be really thankful

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello @Benasx12 , sorry about this issue. Please contact us here and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.