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I have a battery problem - any help?

trandungvn
Honored Guest

Hi, I got my Oculus Go last year at Christmas. I have always had battery life of between an hour and an hour and a half. I thought that was normal. I've never made it through a movie on my Go. I just recently learned that I should be able to watch two hours of video on the Go, which I could never do. If I plug it in to charge while using, the headset overheats and shuts off anyway. Has anyone had these problems, and has Oculus provided any help for them? Does anyone have any suggestions? I'd like to be able to watch a full 3D movie in one setting. Thanks!

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1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello @trandungvn If you haven't already please open a support ticket with us here and we will gladly help you in resolving the issue. Thanks!

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