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Is anyone else having problems getting the order history page to load?

ansyhrrian
Level 2
I have only a link to my order status (e.g. did not associate with my user name), and when I hit that link, all I'm getting is a turning circle with no data loading.  Anyone else having this issue?  link is like:  https://shop.oculus.com/en_US/history/[number]/?email=[email]&type=guest&nonce=[alphanum]
2 ACCEPTED SOLUTIONS

Accepted Solutions

CCREWS41968
Level 4
The link sometimes expires. Click the link again, it should ask for your order number and email address. Submitting these credentials from this page will have Oculus send you your order status via link by email. I do this constantly when I always shut down my computer, so this is normal. Anyway, go to the page you commented, and put in your order number and email address to get your order status email. Hope this helps!

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ansyhrrian
Level 2
I figured out how to solve the problem, but not the problem root cause.  I ended up having to navigate to https://shop.oculus.com/en-us/history-login/ and manually input my order number and email address.  It then generated a NEW link and sent it to my email, which then worked.  Apparently the links that are sent out expire after some time.  Seems lame, but oh well.

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4 REPLIES 4

CCREWS41968
Level 4
The link sometimes expires. Click the link again, it should ask for your order number and email address. Submitting these credentials from this page will have Oculus send you your order status via link by email. I do this constantly when I always shut down my computer, so this is normal. Anyway, go to the page you commented, and put in your order number and email address to get your order status email. Hope this helps!

View solution in original post

ansyhrrian
Level 2
I figured out how to solve the problem, but not the problem root cause.  I ended up having to navigate to https://shop.oculus.com/en-us/history-login/ and manually input my order number and email address.  It then generated a NEW link and sent it to my email, which then worked.  Apparently the links that are sent out expire after some time.  Seems lame, but oh well.

View solution in original post

CCREWS41968
Level 4
Yep, sounds about right. They expire once you refresh the order status page, so resend those emails often to see your order status! By the way, congrats on getting a Rift, if that's what you got.

TwoHedWlf
Level 11
Yeah, it's a one time use.