so if it's dead do they ask u to send it back or not?
Yea they have asked to send it back and I held out for a bit because they wanted a CC on file and when I asked why the person I was talking to suddenly stopped responding but I just said screw it and added it so I can hopefully send it in tomorrow.
This also wouldn't be something I had to do if oculus didn't tell resellers like bestbuy that they can not accept returns on the rift. Seriously the worst thing possible considering they are barely doing anything to help fight the problems existing with the headsets right now.
I thought mine was a driver issue. It's actually the cable which over time has become twisted. This results in black screen and needs a little nudge to fix. The replacement cable cost is something I am not prepared to pay at the moment, but I fear I will have to soon enough or just buy a new rift/two sensors and touch for the same price as the replacement cable. 😛
The black screen issue is Nvidia related in many cases, it is listed as a current issue on their official forums as well as community Reddit. It affects both VIVE and Rift. It doesn't affect all users.
I, for example, have no issues with the latest driver.
I usually never upgrade drivers unless I have a problem. I thought I was being paranoid but now I got burned again.
never upgrade to the latest nvidia drivers until at least 3 months
i only update drivers if a game says to use a specific version, otherwise i eventually get around maybe 4 or 5 months down the road.
The black screen requiring reboot is most likely the new Nvidia driver. Please use driver 388.59 specifically for best compatibility. In terms of returning the product to the store, that is usually the fastest way to get a replacement if you are within the return window (14 days for Best Buy, or 30 days on Amazon, etc.).
The driver rollback is only working for a select few and as far as the returns the best buy employee specifically said that oculus had instructed best buy not to accept returns and to go to them directly.