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Oculus Quest 2 can't be charged anymore

SSC13
Level 2

The device can't be charge anymore. I already tried another type c cable and reboot it but in vain. Any suggestion?

 

Thanks a lot.

3 REPLIES 3

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there SSC13, thanks for reaching out. We see you are having issues with your device no longer charging, and included that you tried a reboot and another charger with neither working. It certainly isn't good that you aren't able to play your device, so we will do our best to find a viable solution.

 

In order for us to best assist you, we have some questions about your issue:

 

Check the charging port of your device, does anything look damaged or not right?

Have tried charging the device from a different Source (another PC or different wall outlet)?

What percentage of battery life is the device on now?

 

Once these questions are answered, we will be able to better assist you.

 

SSC13
Level 2

Thanks

Check the charging port of your device, does anything look damaged or not right?

- the charging port is normal, no signs suggesting damage. 

Have tried charging the device from a different Source (another PC or different wall outlet)?

- yes

 

What percentage of battery life is the device on now?

- Zero

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, since your device is at 0% battery, there are not many troubleshooting options since the device is dead. Please submit a ticket here: https://ocul.us/ContactSupport where you may choose between chatting with a live agent or chatting over email with an agent. Since your issue is one that cannot be solved easily, it would be easiest to select email. Once this is done we can begin troubleshooting the device or working towards any other possible options. We look forward to hearing back from you so we can get to the bottom of your issue and back into the VR world once more.