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Oculus Ripped me off

tahir_sheikh_10
Level 2
I placed an order on May May 03, 2017 for Oculus Touch, Oculus Rift, Oculus Remote extra Sensor. Total cost about $1,000.00. Oculus has received the amount on the day I placed the purchase - May 03. However, I've yet to receive any products! 

Oculus claims they have sent the products to my address. however, the boxes arrived EMPTY! no oculus products inside. I immediately advised Oculus of this, unfortunately the response I received from oculus is listed below. 

  "
 I would suggest that you reach out to the individual who signed for the units. It's possible they removed the units from their boxes before you arrived home" 

Basically indirectly accusing one of my family members of "stealing". Little did these idiots know, I live with my wife only, but I signed for the package myself.

 The package that arrived did not had any oculus products, The boxes had no oculus products but were not completely empty. The boxes were filled with bunch of "brown" paper densely packed. I explained to the oculus team via e-mail that when I open the door to receive the boxes they were already on the ground and the first thing driver from UPS asked was name and when I confirmed my name, I was given their electric device to sign, once signed the driver left immediately. Notice at this point I've not had to lift the boxes nor have had the chance to inspect. Partly because I've never had issue of this magnitude for the past 10 years that I've been shopping online, but also because I am not a freaking expert on how much the oculus produtcts "suppose" to weigh!

 One of the products lists on ups website that it was not even delivered to my house - Oculus has refuse to compensate me for even that product. 

     Today is June 5, 2017 - I'm out of pocked for almost $1,000.00. I don't have anything from Oculus. I worked for over 5 months, saving every penny only to robed by Oculus. This multi billion dollar company owned by equally multi billion dollar company have robbed me blind. 

The have not done anything to this date to help me. They have no customer service number for me to speak to someone, just e-mail. 

34 REPLIES 34

Techy111
Volunteer Moderator
Volunteer Moderator
And what have UPS said ? You don't think it might of been them ? Were the boxes sealed properly or did they look cut open and resealed?
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

tahir_sheikh_10
Level 2
UPS started an "investigation" but refused to tell me anything of it, since their customer is Oculus, not me.  

"Sorry sir we have told the shipper of our investigation but cannot telly you" said the security specialist from UPS. WTF!

I'm pulling my hair out at this point. So I e-mailed the following to Oculus.  

Hi, 

After confirming with UPS that we have "never" received any of the Oculus products, They have confirmed that their process has been complete for sometime now. 

Please advise when we will receive our products for which we've paid almost a month ago.   


received no answer. 

falken76
Level 13
File a chargeback with your credit card company.  Be sure to tell them it is significantly not as described, if you tell them you did not receive it, they'll just get as far as the signature for delivery and close it in favor of the merchant.  But Not as described is the proper case to open.  Oculus needs to open a claim with UPS, I seriously doubt they sent out packages stuffed with paper themselves.  The theft most likely would have occurred in a UPS facility.

Hopefully you paid with a credit card, this type of situation is why.

tahir_sheikh_10
Level 2
If I tell my credit card company that item received is "significantly not as described", they would want me to sent back the items as I received from Oculus... which is nothing. 

I have no idea where the items are....I don't know if it was Oculus or UPS and frankly it doesn't matter which one, simply because I don't believe the company who took the items, but someone from within and that someone will not come forward. which is why it doesn't matter.  I don't know if there's any way for Oculus to track it down? 

Anonymous
Not applicable

Return the box...

That sucks so bad for you... 😞

falken76
Level 13


If I tell my credit card company that item received is "significantly not as described", they would want me to sent back the items as I received from Oculus... which is nothing. 

I have no idea where the items are....I don't know if it was Oculus or UPS and frankly it doesn't matter which one, simply because I don't believe the company who took the items, but someone from within and that someone will not come forward. which is why it doesn't matter.  I don't know if there's any way for Oculus to track it down? 



So, that means that you return the paper and stuff that you actually received.  If you tell them you didn't receive the rift and not make it clear that you are not disputing delivery of the actual parcel, the credit card company will see the tracking showing that the package was delivered and signed for by you and they will close it in favor of the shipper.  They will not provide info to you either since you are not their customer, oculus is since they used their account as you found out earlier.  UPS would send a driver out to retrieve the packaging due to the value of the merchandise, they won't have you send it.  UPS is going to tell you to keep the packaging you received.

Oculus would use insurance (I would assume they'd insure a package of this value) and UPS would pay out if they determine it was stolen.


tahir_sheikh_10
Level 2
"significantly not as described" is an item that is damaged, fake, or missing pieces as in not a complete item. Empty boxes or a box without any purchased/received items is "no items received" this is according to my CC company. 

So If I say 
"significantly not as described"  that would mean that I have received the item or at least part of it and would have to return it back. I have not even received a part of the item, no fake, not even a single piece. 

If I say 
"significantly not as described" and return the boxes with brown papers then that means I did receive something but return back nothing, and my case is done at that point. 

If I say nothing was received but they determine otherwise from the tracking number then my case is also done at that point. 

FML 

Techy111
Volunteer Moderator
Volunteer Moderator
But don't you have the fancy Oculus boxes or did you just receive the brown boxes and that was it ?
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

Zenbane
Level 15

tahir.sheikh.106 said:
The boxes had no oculus products but were not completely empty. The boxes were filled with bunch of "brown" paper densely packed.





If I tell my credit card company that item received is "significantly not as described", they would want me to sent back the items as I received from Oculus... which is nothing.


Send back the "bunch of 'brown' paper densely packed."

That is honestly what I would do. If you don't, well shame on you for not trying.