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Oculus Software Releases FAQ

ShowbizDonkey
Oculus Community Manager
Oculus Community Manager

Hi everyone - On the past few release note threads, I've noticed that there are some common questions and misconceptions that pop up each time regarding our software release process. I've put together this FAQ to help explain how our rollout process works. If there are additional common questions in the future, I'll add to this post here. Please let us know if you have any feedback or additional questions, and I'll do my best to answer what I can!

Edit 11/20: Added Q&A about recent software release version numbering alignment.


Oculus Software Releases FAQ


Q: The release notes have been posted, but I have not yet received the latest update. Why not and how do I get it?


A: With each software update, we roll out the release gradually to ensure stability of the software. When release notes are posted, this signals that we have begun rolling out the software update to a percentage of users. Assuming everything looks good as we monitor the rollout progress and initial user feedback, we continue rolling out the software update to a larger percentage of users until it is rolled out to everyone. This typically occurs over the course of a few days. One exception here is the PTC (public test channel) for Rift software. When a new PTC update is rolled out, it is available to all users who have opted into the PTC at the same time.

Q: What is the PTC (public test channel) and how can I opt in?

A:
The PTC is a release channel where you can try out and provide feedback on an upcoming software update before it is released to everyone. The PTC is only available for Oculus PC software (Rift and Rift S) at this time. If you would like to join the PTC, head to Settings > Beta within the Oculus desktop software and toggle the Public Test Channel option. Please note that you may encounter issues with a given PTC release since it is pre-release software, but you can always opt out which will return you to the latest non-PTC software version. We rely on user feedback to help us improve each software release and ensure that any issues are resolved before the update is made available to all users.

Q: How do automatic software updates work on Oculus Quest and Oculus Go?

A:
If there is an available update for your Oculus Quest or Oculus Go device, it will download the update automatically if the device is on and in sleep mode. If you are currently using your headset or it is fully powered off, it will not download the update during that time. The next time the device is powered on and left in sleep mode, it will download the update. We recommend plugging your device in to ensure that it has enough power to complete the update process. Alternatively, you can use the new manual software update option to search for an available update.

Q: You recently released an update that includes the option to manually check for updates on the Oculus Quest. How does that work?

A:
As of the 9.0 software update on Oculus Quest, you can head to Settings > About > Software Update to check if there is an available software update. While release notes for a new Quest software update may have been posted (indicating that the rollout has begun), this new feature will only find an available software update to download if you are part of the percentage of users that we have made the update available to at that time. As we mentioned above, we rollout new updates gradually over time to an increasing percentage of users. You must be part of the group for which the update is available at that time in order to manually find a new update.

Q: Someone in my region has received the latest software update, but I have not. Why?

A:
Rollouts are not determined by region. Rather, we start each rollout with a percentage of our global users and ramp that percentage up over time. Other users in your region receiving an update is not a good signal that the update should be available for you as well, but you can typically expect to receive the update within a few days.

Q: How can I provide feedback or receive support on an issue I’m experiencing with a recent software update?

A:
If you are running into an issue for which you need support, please first head to our support center and see if we may have already documented some troubleshooting steps for your particular issue. If that does not answer your question, please use the Contact Us link to open up a ticket with our support team.

For Rift and Rift S, if you believe you are running into a bug that may need to be resolved with a future software update, please use the Help Center > Provide Feedback option within the Oculus desktop application to send us a report of what happened. Please be aware that you will not receive a response, but it will allow our engineering team to review your issue and look into possible resolutions. For all other platforms (Quest, Go, Gear VR), please open up a support ticket and provide your report there.

Finally, if you simply wish to leave feedback in the form of a feature, functionality, or enhancement request, please head to the Oculus UserVoice channel and send us your idea!

Q: My PC software version recently updated from 1.43 to 12. What happened?

A:  In an effort to simplify our software update processes, we are aligning the software version numbers across all of our products. This numbering change does not affect any of the software functionality.


34 REPLIES 34

Acedout1
Level 3
yes everybody is having that issue and tech support is no help they just told me they would get back to me in 3 or 4 days seems crazy to me I wish I could get my money back on all the software I purchased and dump this worthless paper weight

Dishmonkey
Level 2
Bad time of the year to roll out updates

Fedoriya
Level 3

Acedout1 said:

yes everybody is having that issue and tech support is no help they just told me they would get back to me in 3 or 4 days seems crazy to me I wish I could get my money back on all the software I purchased and dump this worthless paper weight


honestly, i never should have bought this damn thing. i should have just gotten a vive. Leave it to a company owned by facebook to have shitty business practices.

bunynin
Level 2
Я тоже завис на обновлении и растерян

Romario174
Level 2
Ну как я понимаю, работать уже ПО не будет?

Fedoriya
Level 3
still having the same issues, any updates?

S_Gray
Level 2
Приложение Oculus выдаёт ошибку "Не удаётся связаться с сервисом Oculus"

Umpa_PC
Level 8

Вы можете получить помощь, если вы пишете на английском языке
Oculus Rift S - Oculus Quest 128GB
MSI trident 3 7RB-200UK Intel Core i5-7400 3 Ghz x2
MSI GTX 1050 Ti (4GB) & MSI Aero GTX 1060 OC (6GB) & MSI Aero GTX 1070 OC 8GB
16 GB RAM x2, 1TB HDD x2, 1TB SSD x2
Windows 10 Home Edition Version 10.0.18363 Build 18363, Oculus version 17, Quest Version 17
Fan Cooling by Zotac FireStorm - AfterBurner cause me problems.

Narnia12
Level 2
On the off chance that the more up to date forms are discharged to the general population in bunches, do you have any thought regarding the time allotment between each group? Like, is it a little rate at regular intervals, or like a greater one at regular intervals? I might simply want to know in pursue it's nearer to the last mentioned, so I don't continue checking my Quest for refreshes like clockwork...

onmyway128
Level 2

Fedoriya said:


Fedoriya said:



Currently not using Oculus because it refuses to install (failed update & went for a complete re-install, fails that too) PC is up to date. Oh well, no Oculus for a while.


im having the same issue. i had an issue with the driver update around the beginning of the month, and i cant reinstall the software. anyone else having this issue?


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me too ! 

But When I update my windows7 to Win10 .It can install!