06-09-2022 11:22 PM
I forgot my pin, I accidentally deleted the oculus app and now I’m not logged to my account and every time I try and reset the password to my account I used, it says I already merged to Facebook but when I try to login to Facebook using my email, it doesn’t work. I can’t factory reset because I need a pin to factory reset it, so now I have practically a hunk of plastic and metal which is completely useless asking for my pin that I can’t remember
06-10-2022 11:06 AM
Hey @P0K3YYY Have you tried using a Desktop browser, or try requesting the Desktop Website from inside your mobile browser. Try that and see if you can't get your password reset that way. You can also use an incognito browser as well, which sometimes helps.
For the Factory Reset issue, instead of trying to Factory Reset through the app, you can force a factory reset by using the buttons on the headset:
It'll ask you "Are you sure?"
Select "Yes, erase and factory reset"
Let me know if any of these steps work for you