09-01-2014 05:46 AM
Aug 21 08:16 AM
Hello,
I've noticed that May orders are already beginning to get processed.
I hate to point out, that you guys skipped me.
I ordered April 30th, and I'm still pending.
I paid over 400 dollars, so could you please look into why my order hasn't been processed yet?
Thank you and Best Regards
Hi,
Be assured we have not skipped you!
I've reviewed your order and found nothing wrong, it's just awaiting inventory.
Unfortunately, we don’t have an exact ETA for when the next batch will be shipped to the Japan; however, I can tell you that we are working hard to ship out as many devices as quickly as possible.
Our system will email you a tracking number after the courier receives the package and you will be able to take the tracking number and find the delivery date on the courier's web site.
You can also check on your order anytime at:
http://www.oculus.com/sales
Hope this helps,
There is definitely an issue going on though... People in EU and UK/US are getting late May orders now...
Does this have to do with the issues in Korea? Australia? Where is my DC?
Thank you very much
Hey,
I understand the wait is difficult.
Unfortunately, we do not have any additional information available regarding when each order will be shipped. Orders are shipped in batches to different and we do not know where an order is in the pre-order queue.
Sorry for the inconvenience
Sorry for the inconvenience
09-01-2014 10:24 PM
09-01-2014 10:27 PM
"stealthguy" wrote:"Axulus" wrote:"blanes" wrote:
@Axulus ~ your comments are prime examples of the poorly thought out and ignorant responses that indicate your own inability to understand the true situation behind why this person is so upset ! :roll: Get a clue before responding :!:
I understand perfectly well why this person is upset - their order is delayed in comparison to other regions and they haven't received an adequate response on why and when the order will ship. This does NOT make it OK to start saying fuck this and fuck that and the company is just taking their money and fucking them over, this person is quite emotionally unstable and really should attend an anger management class. I've worked in the service industry for many years and have to deal with these self entitled selfish people who think they can scream at your face and make your day miserable because they were inconvenienced or didn't get what they want. People who deal with a problem maturely will get mature adults to address their concern. I can't believe you think it is OK to throw a tantrum and bash the people and the company when they don't do what you want. You are an enabler of such behavior.
I completely agree that Oculus' communication has been poor on this issue, by the way, and that they need to do a better job addressing it. They are only a two year old company and growing rapidly for Christ's sake - they aren't going to have their shit completely together in every aspect, and I would hope they are having meetings on how to improve communication and service going forward.
Hey buddy, you don't know anything about me. I'd rather you leave your ad hominem attacks in your brain capsule thanks.
P.S. I used to work customer support for many years, and dealt with many disgruntle customers. Sometimes you gotta let these guys rant off their rage. Btw, I have been as respectful to OVR support as the next guy. You just want to see me as a tempered little kid, because you have some kind of agenda (pedo maybe?). If you truly worked in service industry, you would know that it's better to take a different approach.
09-01-2014 10:39 PM
"Axulus" wrote:
Sorry about the attacks, I just think when you started with the swearing and accusing Oculus of being xenophobic or racist and taking your money and trying to fuck you over that it got way over the top and got a rise out of me.
09-01-2014 10:45 PM
09-01-2014 11:06 PM
"stealthguy" wrote:
To be fair though, I never called OVR Xenophobic or racist.
"stealthguy" wrote:
This is a large time difference for the excuse to be "different regions will get distributed differently", unless logistics at OVR are xenophobic or racist against Asian countries.
"stealthguy" wrote:
Hey buddy, you don't know anything about me. I'd rather you leave your ad hominem attacks in your brain capsule thanks.
P.S. I used to work customer support for many years, and dealt with many disgruntle customers. Sometimes you gotta let these guys rant off their rage. Btw, I have been as respectful to OVR support as the next guy. You just want to see me as a tempered little kid, because you have some kind of agenda (pedo maybe?). If you truly worked in service industry, you would know that it's better to take a different approach.
09-01-2014 11:18 PM
"kojack" wrote:"stealthguy" wrote:
To be fair though, I never called OVR Xenophobic or racist.
Well..."stealthguy" wrote:
This is a large time difference for the excuse to be "different regions will get distributed differently", unless logistics at OVR are xenophobic or racist against Asian countries.
maybe not accusing them, but you are the one that brought it up."stealthguy" wrote:
Hey buddy, you don't know anything about me. I'd rather you leave your ad hominem attacks in your brain capsule thanks.
P.S. I used to work customer support for many years, and dealt with many disgruntle customers. Sometimes you gotta let these guys rant off their rage. Btw, I have been as respectful to OVR support as the next guy. You just want to see me as a tempered little kid, because you have some kind of agenda (pedo maybe?). If you truly worked in service industry, you would know that it's better to take a different approach.
Within a single post you complain about ad hominem against you then go on to suggest someone is a pedophile for disagreeing with you?
09-01-2014 11:23 PM
09-02-2014 12:03 AM
09-02-2014 12:04 AM
"kojack" wrote:
:roll:
09-02-2014 12:40 AM
"stealthguy" wrote:"Axulus" wrote:
Sorry about the attacks, I just think when you started with the swearing and accusing Oculus of being xenophobic or racist and taking your money and trying to fuck you over that it got way over the top and got a rise out of me.
It's okay dude, I'm just getting worked up over the issue. This being such a revolutionary product, we all want to be apart of it as soon as possible.
To be fair though, I never called OVR Xenophobic or racist. There was one guy that I called out on for being Xenophobic, but not an OVR rep.
I don't honestly believe Oculus is trying to fuck me over with my money, but they sure don't have their priorities straight. Units are made in China (maybe not all, but definitely a lot), I could fly over there, go to the factory, get a rift [cough] wrestle down a worker[/cough], and get back home all in one day.