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Poker stars vr

Buck_Naked
Level 2
I have a Quest. So far so good. With PokerStars the game crashes all the time .  Sick of it already. It's almost always at the worst time. I've tried lowering my chip stack, tied ear buds, lower the volume, uninstalling .....nothing helps. After 30 minutes it always crashes .... Is there a fix for this already or are the developers still in denial that something is wrong ?
2 REPLIES 2

MikeF
Level 10
Sorry you're having a hard time, we're constantly trying to improve the stability but some users tend to have this issue way more than others so it can be hard to nail down whats happening in every situation. With the latest update and OS we've seen improvements across the board but its still something we're working on. If you go to our discord we can refund you any lost chips while we continue to stabilize. We also have a quest specific test group dedicated to fixing this kind of issue so you might be able to help us. 30 minutes before an issue arises is definitely not normal  https://discordapp.com/channels/437977987728539678/437977987728539680

Buck_Naked
Level 2

MikeF said:

Sorry you're having a hard time, we're constantly trying to improve the stability but some users tend to have this issue way more than others so it can be hard to nail down whats happening in every situation. With the latest update and OS we've seen improvements across the board but its still something we're working on. If you go to our discord we can refund you any lost chips while we continue to stabilize. We also have a quest specific test group dedicated to fixing this kind of issue so you might be able to help us. 30 minutes before an issue arises is definitely not normal  https://discordapp.com/channels/437977987728539678/437977987728539680

I followed the link but can't find where to request a chip refund on what I have lost already from getting disconnected