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Problem with debit card

ZuzaxD
Honored Guest

Anyone also having trouble adding a visa debit card to a payment method? How to fix this error?

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey ZuzaxD,

 

We're just checking in on if were you able to add your debit card? Or are you still having issues?

 

If you're still having problems then please let us know so we can help you out! Below are some basic requirements for adding a card to our system; nothing crazy, but still good to know!

  • The card must be associated with a billing address
  • The card must be able to have funds added/reloaded to it. E-cards and virtual MasterCards should work, but most Gift cards do not have this option
  • There cannot be purchasing restrictions placed on the card.
  • The network cannot have any purchase restrictions to prevent online payments
  • Postal codes that do not follow the correct format will result in “invalid postal code”

Feel free to reach out to us so we can help out 🙂

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

So I have been having this same problem. 

I have added a billing address too, but it still won't work, any thing to help with this? 

We hope you're having a boo-tiful night! We see you're having issues with your payment method and made sure all the requirements are meet. Due to the limited sources we have through our Forums we need to direct you to our Meta Store Support to get you back on track!

 

Please go ahead and click here to get on a live chat or even schedule a call with one of our fang-tastic agents! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!