I'm looking help or suggestions. My new Quest was work fine and suddenly it lost tracking. Now it doesn't seem to work. I turn it off and on and it still says tracking lost. Anyone else have this problem? Should I do a factory reset? Is there any customer service that doesn't take days?
Yes I experienced this exact problem last night. First the passthrough camera for Guardian stopped working (no image, just black), Then, after I tried a factory reset to fix the problem, the “tracking lost” screen started appearing at boot, making the headset unusable. I’ve done multiple resets but at this point I’m out of ideas and plan to return my unit
I am having the same exact issue. Took it fresh out the box was setting it up and then hit tracking issue. Tried turning off and back on to no avail. Anyone find a solution ? Very disappointing as I was very excited to start using the product
I am having similar issue. Oculus quest works fine but the tracking freezes randomly after while of using. The game seems to run on, but picture is stuck and moves same with my head. It doesnt matter what app I am using it even froze in menu once. Hard restart helps, but its very frustrating