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Stuck in shipping label created for 20 days

isaactw16
Honored Guest

Hey everyone I'm guessing this question is seen a lot. I purchased the refurbished Oculus Quest on the 8th of March and it was charged that day yet it hasn't seen any updates or delivery since it's been charged. I've contacted oculus through the support but it hasn't been helpful. My order says shipped by oculus on the order number but I contacted UPS support who said they hadn't received it and advised me to talk with Oculus again. Do I just continue to wait or am I able to cancel the order and place another because something is definitely wrong. The estimated shipping date was the 10th but it's now the 27th with the same shipping label created. 

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