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Trying to answer the support

ZeGamers
Level 2

Hey,

I contacted the Oculus support (by ticket) for a question about accounts on Oculus.

I've received an answer on my email address, but when I answer back, I have an email saying

"Do not write below this line".

 

Does someone knows how to answer the support ? Do I have to go to a special page ?

 

Sorry if that's basic, I'm quite lost.

Thanks for your help and time !

 

ZeGamers

1 ACCEPTED SOLUTION

Accepted Solutions

OmegaM4N
Level 11

Just reply using the same support ticket, or start another one......or you can email them or whatapp from below. 😉

https://tickets.oculusvr.com/hc/en-us/requests/new

CV1/Vive-knuckles)/Dell Vr Visor/Go/Quest II/ PSVR.

View solution in original post

3 REPLIES 3

OmegaM4N
Level 11

Just reply using the same support ticket, or start another one......or you can email them or whatapp from below. 😉

https://tickets.oculusvr.com/hc/en-us/requests/new

CV1/Vive-knuckles)/Dell Vr Visor/Go/Quest II/ PSVR.

View solution in original post

That's what I'm going to do. Thanks a lot for the help! 😊

For future reference on other support emails (Oculus isn't the only one that does it this way) the answer is to write your reply ABOVE the line. That's all. The contents below the line is past history for your ticket and they won't look there for new responses so they're telling you not to write anything below that line.