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What Can I Do if I Purchased A Rift Before the Promo Sale?

Shadowmask72
Level 16
A number of people will no doubt be feeling a little annoyed having previously paid $600 for the Oculus Rift+Touch combo before the price dropped to $399 in the Summer Promo.  There are several posts/discussions regarding this very topic (some more serious than others). Firstly, I think it's wrong to dismiss these concerns especially from those who purchased the Rift more recently. To be frank, it sucks. Why? Well although it's fair to suggest you can still enjoy the product you paid for, at the price you agreed at the time, the $200 difference isn't small change for a lot of people. Now obviously, if you purchased your Rift months ago then really you've got no real right to complain as you've had months of usage. However, if you have purchased more recently then it must be quite hard to take in. I think anyone with an ounce of compassion  can empathize with that especially as the sale came out of the blue (unlike Black Friday sales which are predetermined dates consumers can prepare for).  The amount of the price drop is also what is making it hard to take in no doubt (if it was only $50 then it wouldn't be so bad right?).

This is a general what to do post, but the reality is there are two types of consumer situations here.

1) You are happy with your Rift for the price you initially paid, have used it and want to keep it but feel disappointed the sale price came just after your purchase so are looking for some form of rebate as a good will gesture. 

2) You were happy with your Rift for the price you paid initially which you may or may not have used, but after seeing a new lower sale price rather than keep it, prefer to take advantage of a loophole in consumer law, send it back to the retailer (even though there is nothing wrong with the item), be refunded so you can repurchase the exact same item again at the new lower price and pocket the difference.

So, what can you do?

Firstly, if you purchased your Rift directly from Oculus, then be aware they are under no obligation to offer you anything if 30 days have passed since purchase. They are under no obligation to refund you difference either if you plan on keeping the item.  Now you could decide to return your Rift, if you are within the 30 day period from purchase and get a refund then buy it again from another retailer (or even Oculus if they allow) although you will incur shipping costs which are non refundable. You have the choice to do that even if it could be seen as taking advantage of your rights. However, if it has been extensively used or beyond 30 days since purchased then unless it's faulty, it's not so easy being able to just return it and hope for a full refund. Here is the Oculus returns policy. With regards to used items it's a bit of a grey area depending on what country you are from. In the EU for example for online sales only you can return items within 14 days from receipt used or otherwise. Up to 30 days you can return unused items for a full refund. After that period you have no return rights unless the item is faulty. If you have purchased from a store, then usually there is lesser time window for returns and they will not accept used returns although this will vary from each store.

How do I cancel or return my unused Oculus device for a refund?

Your Order Hasn’t Shipped:

If you pre-order an Oculus device that hasn’t been released yet or your order hasn’t shipped due to a payment problem, you can contact Oculus Support to cancel your order.

Your Order Has Shipped:

If you buy an Oculus device that’s currently available from the Oculus Store, you won’t be able to cancel your order once it ships. If you still don’t want your Oculus device after you receive it, you can contact Oculus Support to return it unused for a refund.

Keep the following things in mind if you return your unused Oculus device for a refund:

  • We’ll issue a refund for unused Oculus devices returned within 30 days from when your order shipped
  • You’ll receive a refund to your payment method once your Oculus device has been returned and inspected
  • Shipping fees are non-refundable
Note: If you bought your Oculus device from a retail store, you’ll need to visit the store you bought it from to request a refund.


What else can you do?

Well,customers being annoyed at price drops or sales after they have purchased an item is actually quite a common occurrence  in retail and companies are usually fully aware that customers feel a little upset, so it's not unusual for them to offer some form of compensation, especially if you want to keep the product. In this instance, what you should do is contact  Oculus support and raise a ticket or if you purchased from another retailer, email or contact them and ask (politely) if they would be willing to offer a refund of the difference. Depending on how much time has passed since purchase, some stores will be legally obliged to refund you if you are returning the product, if a longer period has passed or you're keeping the item then they might offer the difference or part of as a goodwill gesture. Others might refuse point blank if there is no legal obligation (but at least you tried). Oculus might possibly offer store credit (on a case-by-case basis) which is great for any future purchases, that more often than not you're likely to have spent cash on anyway.  For those asking after 30 days have passed if you don't ask, then you don't get and if you're refused then at least you have tried something. 

In the event that more than four weeks have passed prior to the Summer sale when you purchased the Rift it's highly unlikely you'll be offered anything. But, don't let that deter you, at least try as you have nothing to lose by asking. If you are persistent you could try escalating your case to a more senior member of staff by requesting to  have it looked at by a manager.  Some retailers might play ball or offer you something of lesser value depending on your circumstances.

The key point here though in any correspondence you have with a company in this scenario is to be polite and don't present yourself like they owe you (especially if you are outside any legal obligations).  As far as Oculus support is concerned, they are likely to be inundated with requests at the moment  which means their response times are slower than normal. So exercising some patience is key here.

Good Luck.


System Specs: ASUS NVIDIA RTX 3090 TUF GAMING OC 24GB , i9 9900K CPU, 16 GB DDR 4 RAM, Win 10 64 Bit OS.
113 REPLIES 113

Scarrymove
Level 4
I did buy a (3 months old) ''second hands'' Oculus Rift with 2 touch controllers and 3 sensors without a xbox controller for €600 because this was the best price / deal at this time ONE week before this action came Pppppffffffffffffffff..... and i only needed 1 the oculus and 1 sensor.
Damn i am venomous

AlienMudcake
Level 4


i feel cheated. I buyed it two month ago.  😞  I want the money for difference back.



ordered it 5 weeks before the sale. Contacted support. They only give something back to people who ordered it a couple of weeks before the sale. Not happy either, but thats life i guess. At least they gave me e decent answer after i requested one. Also at least we did not have to wait weeks to get the headset as everyone who purchased it at the sale.

But 200$ is a lot of money when you know you could have saved it by waiting a few weeks. Only bought it then because it was my birthday and it had never gone on sale before (and recently had a price cut).

Lemming1970
Level 8
Has no one ever bought something before only for it to be reduced in price at a later date? I mean seriously get a grip people.
Anyone want to kick off because I managed to get a PS4 two games and a second controller for £179.99 in the amazon prime sale... Boohoo. 
Modded Coolermaster RC-1000 Cosmos/1000W Corsair HX Series i7 6700k o/c to 4.7ghz Corsair H100i water cooler. Zotac 1080Ti 16 gb DDR4 o/c to 3000mhz Predator XB271HU 27" 2560x1440 IPS G-Sync 165Hz

AlienMudcake
Level 4


Has no one ever bought something before only for it to be reduced in price at a later date? I mean seriously get a grip people.
Anyone want to kick off because I managed to get a PS4 two games and a second controller for £179.99 in the amazon prime sale... Boohoo. 



Honestly, no. Never happened for me before, i dont cry over this. Im just a little grumpy over it, 200$ is not a small amount of money. But that's how life is. I asked them nicely and they responded nicely and that's it. If you dont try, nothing happens. Its not like i say screw all of it and make a hate group and stuff like that.

Maybe you are one of those people who like to burn money in the weekend, but not all of us are like that.

I'm not mad at anyone for getting a rift cheaper than me, i'm actually happy for them, its a awesome toy. But i'm not happy that could have waited a couple of weeks and got it cheaper. Seriously, it would be insane to be happy about that. If it was 20 or 50$ then i would not have given it a thought other that just "aw dammit, but never mind".

Dont accept everything that happens in life.

MDog51
Level 3


Has no one ever bought something before only for it to be reduced in price at a later date? I mean seriously get a grip people.
Anyone want to kick off because I managed to get a PS4 two games and a second controller for £179.99 in the amazon prime sale... Boohoo. 


Yep ...that is why I shop where there is a price match guarantee. For my original Oculus Rift/touch bundle  there was none and no return...so I returned it after some arm twisting and just got my new Oculus Rift/Touch bundle delivered today less the $200 buck "vig" tacked on.

Mradr
Level 13
gummy people:) Why did I read this... I have to laugh over 200$ because I'm planning a 25,000$ worth of hardware and software out right now just for my small shop with another 75k$ for a bigger company:) 200$ peanuts compare to those numbers xD I understand - but if you had the Rift for a few months - you just need to get over it. Enjoy your rift and the time you had with it. Technology is always getting cheaper - it's nothing new. You just need to understand just because you buy something now doesn't mean they need to give you all your money back later as the price lowers. That is silly. No one would want to lower or be bankrupt later because then there is no money for other things such as someone paycheck for making the rift in the first place. Nothing is free - it cost money to buy the stuff to make the unit and also pay a worker. You want more pay? How do you plan on that as a worker if the items are turn later... it's super silly of everyone here. Personally I feel like the people here returning their rift for the lower price are the reason why globally the market is such in a bad shape as it is for both as a worker/labor and business as a whole.

MacDavePro
Level 3

Kratuln said:

It's utterly ridiculous. I seriously can not believe some of the crap I'm reading here. Like... I've never come across this. At this point I just want my price match or an RMA free of shipping costs(After being told to accept the package regardless) and wash my hands of this mess.


I haven't read this whole thread yet so I don't know if you had a satisfactory resolution.

My advice to someone in your situation is to contact your bank or credit card issuer (for the card you used for payment) and dispute the transaction. Even if Facebook choose not to act in line with EU laws your bank must.

gr0bda
Level 7
I know, what! Buy from Steam from now on! I know I am! That's my way of showing displeasure! Yeah, yeah Bite me fanjerkoffsboys!

sbowloc
Level 3
I bought my Rift+controllers from Amazon UK for £545 and then noticed the sale price at £399 on overclockers, this was on day 27 of my purchase from Amazon, I rang Amazon told them I wanted to return my Rift because it was on sale elsewhere at a cheaper price. They sent me a returns label and it went back with the refund appearing 3 days later BUT when I went to buy my new Rift from Overclockers they had sold out so I went to the Oculus site where my card was refused (a bank error) and, because I couldn't contact Oculus straight away, the transaction couldn't happen. I eventually went to Game UK who had the Rift at the sale price and managed to get one from them, even though my card was refused again I was able to ring them (after ringing my bank) and eventually I bought a new Rift and saved nearly £150.
One question for Oculus would be why was the Rift on sale in the US at $399 but on sale in the UK at £399.......US$399 is only UK£310 so would Oculus like to refund me the difference or offer me in store credit or should I raise a ticket......Thanks.

Stumpy2101
Level 4

sbowloc said:

I bought my Rift+controllers from Amazon UK for £545 and then noticed the sale price at £399 on overclockers, this was on day 27 of my purchase from Amazon, I rang Amazon told them I wanted to return my Rift because it was on sale elsewhere at a cheaper price. They sent me a returns label and it went back with the refund appearing 3 days later BUT when I went to buy my new Rift from Overclockers they had sold out so I went to the Oculus site where my card was refused (a bank error) and, because I couldn't contact Oculus straight away, the transaction couldn't happen. I eventually went to Game UK who had the Rift at the sale price and managed to get one from them, even though my card was refused again I was able to ring them (after ringing my bank) and eventually I bought a new Rift and saved nearly £150.
One question for Oculus would be why was the Rift on sale in the US at $399 but on sale in the UK at £399.......US$399 is only UK£310 so would Oculus like to refund me the difference or offer me in store credit or should I raise a ticket......Thanks.


UK has no VAT? If yes then try add that to your calculation.