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When I connect the Oculus by Wi-Fi 2.4Gh and 5G, the internet connection of the PC fails

mdfontmm
Honored Guest

When I connect the Oculus by Wi-Fi 2.4Gh or 5G, the internet connection of the PC that I have connected by cable fails, YouTube continues to work but Twitch stops loading... some websites load and others do not. It's very strange, I've already tried a lot of things, for example, uninstalling the card and reinstalling it and nothing, deactivating the automatic shutdown, uninstalling and reinstalling chrome and more... I don't know what else to do, it helps. Anyone else you last?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

We appreciate you attempting troubleshooting before reaching out for assistance.

 

We ask that you complete the following: 

1) Reset your headset, https://metaque.st/QuestRestart

2) Sign out and back into your Oculus account

3) Then pair the headset again

 

If you are still in need of further assistance feel free to submit a support ticket so our team of experts can assist you further. https://metaque.st/Support

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!