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has anyone heard from oculus ???

onyx213
Explorer
Hi has anyone heard from oculus support it’s been days since I put in a request and haven’t heard back. My quest is pretty much a paper weight so feel a bit frustrated. Are people having similar issue with quest support ? 
7 REPLIES 7

Anonymous
Not applicable
I heard back on my original support ticket in 4 days.
Now am corresponding through the ticket, but responses back to me are taking quite some time.

onyx213
Explorer
thanks it’s insane rather they focus on all the big issues rather than keep selling a product that has so many issues. I’m stuck now with this thing that basically is just nice to look at and not use. 

antitrust42
Expert Protege
what are the problem with your headset  ?

Anonymous
Not applicable
Yes, I have gotten a few responses. It has been slow, but they are responding.

onyx213
Explorer
Thanks ...one controllers just randomly hangs up after like 2 minutes. Seem more like the left than right one tho. I’ve unlinked, factory reset and nothing. 

onyx213
Explorer
They have finally responded to basically tell me they will get big to me but have no timeline and it’s been 5 days. So who knows. smh ??‍:male_sign: 

jab
Rising Star
I had problems with a controller disappearing and behaving badly. Completely restarting the controller by removing and reinserting the battery fixed it for me at least.