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recall item: cannot order the recall

Jeatobin
Level 2

I am unable to order the recall item for my Oculus 2 headset because when I am logged into my "account devices" it does not have the section under my device information where it should say, Request silicone cover."  I have searched all over and cannot find a way to communicate with someone from Oculus.  Suggestions please!  Thank you!

2 REPLIES 2

Vr.lover.m
Level 2

I have the same issue.  I have checked the serial number of the headset and it matched the serial number in the app, so I know that is not the issue.  The 'Request Silicone Cover' order button is just not there!

 

Please assist.

kojack
Volunteer Moderator
Volunteer Moderator

@Jeatobin wrote:

I have searched all over and cannot find a way to communicate with someone from Oculus. 


You can submit a support ticket here: https://tickets.oculusvr.com/hc/en-us/requests/new

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2