09-12-2021 06:04 AM
Ive tried multiple cards, devices, browsers and networks and they all dont work. Im trying to order an oculus quest 2 on the oculus website but my payment methods never work. Anyone had or know how to fix this problem.
09-12-2021 02:25 PM
Hey there!
Cards, browsers and devices, oh my! We don't like to hear this and want to help make your purchasing experience as best as possible. Please submit a ticket with us so we can figure out what the issue is and get you back to gaming.
Please submit a ticket here: https://ocul.us/ContactSupport
09-12-2021 04:17 PM
We'd like to look into this further for you, would you send us a DM with your ticket number(s)? We'll do our best to get an update for you.
Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us.
(Please remember, you must be signed into the community first to send us a private message.)
09-15-2021 01:44 PM
Same happened to me I had to go to Amazon to get the device but I would wait on getting it because I got mine about 4 days ago and I can’t add any payment options to the App Store to get games and it’s been very frustrating to do so this problem has been going on for about 4 years now and it doesn’t seem to be fixed at any time soon.
09-15-2021 01:45 PM
I wanted to buy the headset directly from quest but they wouldn’t accept any of my cards I just decided to get it on Amazon but the problem still happens in the oculus app when you try to buy games too.