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try another payment method

EthanSyndrome
Level 2

Ive tried multiple cards, devices, browsers and networks and they all dont work. Im trying to order an oculus quest 2 on the oculus website but my payment methods never work. Anyone had or know how to fix this problem. 

4 REPLIES 4

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there! 

 

Cards, browsers and devices, oh my! We don't like to hear this and want to help make your purchasing experience as best as possible. Please submit a ticket with us so we can figure out what the issue is and get you back to gaming.

 

Please submit a ticket here: https://ocul.us/ContactSupport 

OculusSupport
Oculus Community Manager
Oculus Community Manager

We'd like to look into this further for you, would you send us a DM with your ticket number(s)? We'll do our best to get an update for you.

 

Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us.

(Please remember, you must be signed into the community first to send us a private message.)

TeenT420
Level 4

Same happened to me I had to go to Amazon to get the device but I would wait on getting it because I got mine about 4 days ago and I can’t add any payment options to the App Store to get games and it’s been very frustrating to do so this problem has been going on for about 4 years now and it doesn’t seem to be fixed at any time soon. 

TeenT420
Level 4

I wanted to buy the headset directly from quest but they wouldn’t accept any of my cards I just decided to get it on Amazon but the problem still happens in the oculus app when you try to buy games too.