05-17-2022 09:12 AM
yes you can its exactly where I left it and where you put it to sleep.
pretty sure the message block interferes with all other games with it being in the way.
how to stop this stupid behaviour??????
05-17-2022 10:34 AM
Hey, MystaMagoo! We know how this can be quite troublesome, and we want to help you get to the bottom of this. So, if you could, please try unpairing and repairing your controllers. If you are still having issues, please let us know so that we can help you further.
05-18-2022 10:34 PM
@MetaQuestSupport wrote:Hey, MystaMagoo! We know how this can be quite troublesome, and we want to help you get to the bottom of this. So, if you could, please try unpairing and repairing your controllers. If you are still having issues, please let us know so that we can help you further.
Hi
the issue is the software putting it to sleep then complaining it cant find it.
it also says press + and - to 'exit'?
what will it 'exit' if I do that?
05-19-2022 08:19 AM
Good hearing back from you! We would like to invite you to private message us so that we can further investigate this matter. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!
05-21-2022 12:58 AM
@MetaQuestSupport wrote:Good hearing back from you! We would like to invite you to private message us so that we can further investigate this matter. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear back from you soon!
the quest2 has updated itself to v40 now.
the problem is now repeatable and has a distinct 3 second kick in time.
sat in a chair
put controller on the floor
let go
3..2..1
"we can't find your cont.........
05-21-2022 09:04 AM
Hey, MystaMagoo! We're wondering if you were able to complete the factory reset we requested previously? We highly recommend completing the factory reset, and is has been know to fix such technical issue. Please also enable our Cloud Backup feature before completing the factory reset! Please let us know if this helps with your controllers shutting off and having the banner appear until they're turned back on!
05-22-2022 01:09 AM
Hi
So this is not normal behaviour for a quest2 then?
05-22-2022 06:23 AM
@MetaQuestSupport wrote:Hey, MystaMagoo! We're wondering if you were able to complete the factory reset we requested previously? We highly recommend completing the factory reset, and is has been know to fix such technical issue. Please also enable our Cloud Backup feature before completing the factory reset! Please let us know if this helps with your controllers shutting off and having the banner appear until they're turned back on!
Hi
I will not factory reset unless a last resort.
I have ascertained its only within link does the nag screen appear.
The 3 second rule applies in the headset but you just dont get the nag window.
Have not tested airlink yet but would expect it to be the same.......
10-23-2022 01:51 AM
v46 and still there
10-23-2022 05:52 PM
Thank you for this update. We know how important it is for your controllers to work properly, so we'd be glad to have our team take a deeper look.
Please feel free to gather your Oculus logs with the below steps and create a ticket with our support team who can provide more in-depth assistance!
To gather your logs: