Hey, since enabling 2FA authentication and having it send a few text messages, it no longer works. I am trying to re-login and not getting any text messages. If anybody knows how to resolve this, who to talk to, or where to even submit a support ticket that would be great.
Hey there, @Flanj
You've come to the right place! We can take a look at that 2FAC situation with you. We'll need to go over some account info, so please send us a PM to keep that info all safe and secure. To send us a PM, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hey there! We'd love to help you with your 2 FAC.
Can you please make a Support ticket HERE? We can have someone give you the one on one attention confirming your identity and resolve this for you.
Look forward to hearing from you so we can get you back into the Metaverse as quickly as possible!
The issue with using 2FA via SMS, is that SMS is handled by multiple 3rd party providers. The technical details are beyond the scope of this thread. Bottom line; SMS reliability depends on who your carrier is, and the number of 3rd party SMS middlemen, between you and Meta (or anyone else). Using an authentication app like Google Authenticator, eliminates SMS 2FA issues.