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2FA is not working via SMS

Flanj
Level 2

Hey, since enabling 2FA authentication and having it send a few text messages, it no longer works. I am trying to re-login and not getting any text messages. If anybody knows how to resolve this, who to talk to, or where to even submit a support ticket that would be great.

7 REPLIES 7

OculusSupport
Community Manager
Community Manager

Hey there, @Flanj

 

You've come to the right place! We can take a look at that 2FAC situation with you. We'll need to go over some account info, so please send us a PM to keep that info all safe and secure. To send us a PM, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Flanj
Level 2

Thanks! Doing it now.

sykatsu
Level 2

i hope that your problem was dealt with but if you have any advice that would be helpful because i am trying to set up 2FA with my phone and it is not texting me at all and i would like to get this setup so just lmk if oculus gave any info regarding that.

Hey there! We'd love to help you with your 2 FAC.

 

Can you please make a Support ticket HERE? We can have someone give you the one on one attention confirming your identity and resolve this for you.

 

Look forward to hearing from you so we can get you back into the Metaverse as quickly as possible!

SolacianAllie
Level 2

Also having issues here, i even tried adding my number to discord to see if there was an outage but it worked fine, so i think its still down, just wanted to activate 2fa fully to be able to get a developer verification

wuzp
Level 8

The issue with using 2FA via SMS, is that SMS is handled by multiple 3rd party providers. The technical details are beyond the scope of this thread. Bottom line; SMS reliability depends on who your carrier is, and the number of 3rd party SMS middlemen, between you and Meta (or anyone else). Using an authentication app like Google Authenticator, eliminates SMS 2FA issues.

Hey SolacianAllie, did you get to open a support ticket? If not, please do so we can provide step by step guidance on this issue in real time!