09-04-2022 01:42 PM
I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!
But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.
I've tried:
Replacing the batteries in the controllers
Leaving the batteries out for 30 minutes
Holding down the Oculus button + B
Factory resetting the Q2 using Volume Down + Power
Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:
Restarting my phone
Uninstalling and reinstalling the app
Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.
When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.
Now I'm stuck and Oculus support is suggesting I RMA the controllers!
Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?
09-17-2022 07:54 PM
Nice summary. I was trying to find a way to get the files this helped. They didn’t test this scenario old headset firmware new controller fw!
09-17-2022 08:11 PM
09-17-2022 08:11 PM
ummmmmm oculus yall tryna expain this?
09-17-2022 10:43 PM
command window (from the proper directory) doesn't recognize adb as a command, and so it can't see my device. This does not seem like a user friendly resolution.
09-18-2022 05:54 AM - edited 09-18-2022 05:57 AM
I had to use .\adb for the command in the PowerShell window since "Windows PowerShell does not load commands from the current location by default," so I used .\adb devices and .\adb sideload update.zip
09-18-2022 06:02 AM - edited 11-02-2022 10:35 PM
Deleted
09-18-2022 06:12 AM - edited 11-02-2022 10:40 PM
Deleted
09-18-2022 08:57 AM
OMG IT WORKED BUT IM SO PISSED CAUSE THE PAIRING SCREEN KEEP POPPING UP OMGGGGGGG
09-18-2022 09:09 AM
please fix yall stuff now im back to square one kill me
09-18-2022 09:11 AM
This is where I'm stuck. For all I know the solution might be something incredibly simple that I'm missing, but I'd love some direction if anyone that knows is willing to lend a hand.