cancel
Showing results for 
Search instead for 
Did you mean: 

Can't set up RMA'd Quest 2. Doesn't detect controllers or pair with Android

TerenceEden
Protege

I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!

But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.

I've tried:

  • Replacing the batteries in the controllers

  • Leaving the batteries out for 30 minutes

  • Holding down the Oculus button + B

  • Factory resetting the Q2 using Volume Down + Power

Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:

  • Restarting my phone

  • Uninstalling and reinstalling the app

Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.

 

When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.

Now I'm stuck and Oculus support is suggesting I RMA the controllers!

 

Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?

133 REPLIES 133

Nice summary. I was trying to find a way to get the files this helped.  They didn’t test this scenario old headset firmware new controller fw!  

T0KAA
Protege

Screenshot (11).png

ummmmmm oculus yall tryna expain this?

planetfour
Honored Guest

command window (from the proper directory) doesn't recognize adb as a command, and so it can't see my device. This does not seem like a user friendly resolution.

I had to use .\adb for the command in the PowerShell window since "Windows PowerShell does not load commands from the current location by default," so I used .\adb devices and .\adb sideload update.zip

Deleted

Deleted

T0KAA
Protege

OMG IT WORKED BUT IM SO PISSED CAUSE THE PAIRING SCREEN KEEP POPPING UP OMGGGGGGG

please fix yall stuff now im back to square one kill me 

 

Smattayu
Explorer

This is where I'm stuck. For all I know the solution might be something incredibly simple that I'm missing, but I'd love some direction if anyone that knows is willing to lend a hand.

 

Oculussucks2.pngOculussucks3.png