11-04-2022 04:19 PM
Hello,
I currently own an oculus quest 2 and recently installed Meta Horizon Workrooms (Beta) last night. It worked perfectly fine the entire night. All the features were great, and it launched successfully. However, I tried booting it up this afternoon and it made me set my desk boundary and then it loaded in the loading screen for a few seconds. Then suddenly, it throws an error that says:
An unexpected error occurred
Failed initializing the OCGatekeeperClient
(WorkroomsOCGatekeeperClientService) service.
Please use the Oculus button to quit Workrooms and relaunch the app.
I tried relaunching Workrooms, reinstalling it, and rebooting the quest. Also, my quest is up to date.
Solved! Go to Solution.
11-07-2022 01:07 PM
Hm okay, so you're able to log in on the website version, but get an error in the VR app, correct? Are you able to access other online apps? Also, if you're on a VPN, you could try disabling it. Sometimes VPNs can make Horizon things not quite work right.
I'd also suggest double checking that your headset is on the most recent update. It should always update automatically, but it's always worth checking! You can find the steps to check and manually update it here.
11-07-2022 01:28 PM
11-07-2022 01:43 PM
Thanks for those details. To be honest, this is the extent of what I know in regards to support/troubleshooting Horizon Workrooms. Since everything seems to check out, your best bet is going to be to report a bug in your headset. That will get the right info to the right people so they can look into it.
You can also submit a support ticket here to get some further assistance. They might be able to figure out more of what's happening there!
11-07-2022 01:55 PM
My experience is the same as Medix1a. I have uninstalled and reinstalled Workrooms, logged into Workrooms online to create a meeting space, ran the Meta Quest Remote Destop App, opened up Meetings on the Quest, and still "Failed initializing the OCGatekeeperClient.
11-07-2022 02:51 PM
11-07-2022 04:46 PM
Tried reinstalling the app and it's still not working getting the original error still. I was very much considering upgrading my quest to a quest pro, but this doesn't give me much confidence. I'll try again in a month.
11-07-2022 04:58 PM
Nope. Still happening
11-07-2022 05:16 PM
Thanks to everyone for sharing that this error still happening for them. Sounds like the fix worked for some, but not everyone. We'll make sure to let our engineering team know so they can look into it further and figure out what's going on. Hopefully they can get a fix for everyone soon. 😊
For anyone still having the error, make sure you try uninstalling and reinstalling first, and then keep doing what you're doing and let us know by posting in this thread! You can also submit a bug report to help out our engineering team.
(Also, @Medix1a , sometimes you'll get a reply or feedback from the bug report, but typically you won't. Sorry for the late answer there!)
11-08-2022 04:58 AM
SOLVED!!!
I kept checking, and finally there was an update available for my Quest 2. After updating, Horizon Workroom was gone. I reinstalled it, and everything now works like a charm. Thanks to all the guys and gals at Meta for sorting this out. I am so excited about Workrooms!
11-08-2022 06:09 AM - edited 11-08-2022 06:11 AM