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No response for several days

paperduck
Honored Guest
I submitted a ticket on Saturday regarding a faulty rift that hasnt worked since it was delivered, it never detected the HDMI, I have checked all similar threads on this forum with suggestions but the HDMI never connects have tried it on HDMI and a DVI converter).

I'm rather concerned at the lack of response for the past couple of days, I provided the serial numbers and my address on Sunday however I've had no response since and would like to get this issue rectified ASAP 
5 REPLIES 5

keenerkilljoy
Explorer
I know, I got into pc gaming to better suit vr. quite an investment. atleast console vr is more or less tried and true. and would cost 400 for vr not 1500+rig and the headset. I'm just complaining now. waiting to see if there any shred of hope before returning or buying top of line gpu. don't give up though, theres tons of case specific work arounds or tweaks that have helped others in these threads and online. only thing I havnt tried is switching from 1070 and upgrading. that's what one youtube reviewer did.

paperduck
Honored Guest
=============
LOG ANALYSIS
=============

[Service_2017-11-21_17.56.21.txt] 21/11 17:56:23.471 {!ERROR!} [OAF ERROR] ..\..\..\package\PackageManager.cpp(187) : Package does not exist: oculus-runtime (1971015)
[Service_2017-11-21_17.56.21.txt] 21/11 17:56:23.473 {!ERROR!} [OAF ERROR] ..\..\..\package\PackageManager.cpp(187) : Package does not exist: oculus-runtime (1971015)
[Service_2017-11-21_17.56.21.txt] 21/11 17:56:24.062 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-21_17.56.21.txt] 21/11 17:56:24.064 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-21_17.56.21.txt] 21/11 17:56:24.186 {!ERROR!} [DML:HMDNormal] HMD Rift CV1[WMHD31413004SE] Last HMD App assertion: '?'
[Service_2017-11-21_17.56.21.txt] 21/11 17:56:24.186 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-21_17.56.21.txt] 21/11 17:56:29.385 {!ERROR!} [MobileConfigWrapper] Could not find mobileconfig metadata at C:\Program Files\Oculus\Support\oculus-runtime\mobileconfig\MobileConfigMetadata.json
[Service_2017-11-21_17.56.21.txt] 21/11 17:57:40.043 {!ERROR!} [DML:HMDNormal] HMD Rift CV1[WMHD31413004SE] Last HMD App assertion: 'Y?'
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:30.731 {!ERROR!} [OAF ERROR] ..\..\..\package\PackageManager.cpp(187) : Package does not exist: oculus-runtime (1971015)
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:30.731 {!ERROR!} [OAF ERROR] ..\..\..\package\PackageManager.cpp(187) : Package does not exist: oculus-runtime (1971015)
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:31.275 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:31.275 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:31.291 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:31.547 {!ERROR!} [MobileConfigWrapper] Could not find mobileconfig metadata at C:\Program Files\Oculus\Support\oculus-runtime\mobileconfig\MobileConfigMetadata.json
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:31.547 {!ERROR!} [DML:HMDNormal] HMD Rift CV1[WMHD31413004SE] Last HMD Bootloader assertion: '!WMHD31413004SE'
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:32.711 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:35.301 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.
[Service_2017-11-19_15.26.29.txt] 19/11 15:26:40.302 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.
[Service_2017-11-19_15.26.29.txt] 19/11 16:24:45.299 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.
[Service_2017-11-19_15.26.29.txt] 19/11 16:24:50.660 {!ERROR!} [DML:HMDManager] Hmd0 Open failed: {'ErrorCode':'Initialization','OSErrorCode':2,'ErrorDetail':'Open.CreateFileFailed'}
[Service_2017-11-19_15.26.29.txt] 19/11 16:24:51.299 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.
[Service_2017-11-19_15.26.29.txt] 19/11 16:24:55.506 {!ERROR!} [DML:HMDNormal] HMD Rift CV1[WMHD31413004SE] Last HMD App assertion: '?'
[Service_2017-11-19_15.26.29.txt] 19/11 16:29:04.530 {!ERROR!} [DML:CameraEndpointManager] No camera found with path:\\?\usb#vid_2833&pid_0211&mi_00#7&17a7e40f&0&0000#{0b6cce76-2100-4c02-919e-01555ecba665}
[Service_2017-11-19_15.26.29.txt] 19/11 17:46:31.654 {!ERROR!} [DML:HMDManager] Hmd0 Open failed: {'ErrorCode':'Initialization','OSErrorCode':2,'ErrorDetail':'Open.CreateFileFailed'}
[Service_2017-11-19_15.26.29.txt] 19/11 17:46:34.254 {!ERROR!} [DML:HMDManager] Hmd0 Open failed: {'ErrorCode':'Initialization','OSErrorCode':2,'ErrorDetail':'Open.CreateFileFailed'}
[Service_2017-11-19_15.26.29.txt] 19/11 17:46:46.480 {!ERROR!} [DML:HMDNormal] HMD Rift CV1[WMHD31413004SE] Last HMD App assertion: '?'
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:01.177 {!ERROR!} [OAF ERROR] ..\..\..\package\PackageManager.cpp(187) : Package does not exist: oculus-runtime (1971015)
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:01.177 {!ERROR!} [OAF ERROR] ..\..\..\package\PackageManager.cpp(187) : Package does not exist: oculus-runtime (1971015)
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:01.718 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:01.718 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:01.749 {!ERROR!} [OAF ERROR] ..\..\..\os\file.cpp(862) : Failed to open file: The system cannot find the path specified. (1971052)
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:01.998 {!ERROR!} [MobileConfigWrapper] Could not find mobileconfig metadata at C:\Program Files\Oculus\Support\oculus-runtime\mobileconfig\MobileConfigMetadata.json
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:02.670 {!ERROR!} [DML:HMDNormal] HMD Rift CV1[WMHD31413004SE] Last HMD App assertion: '?'
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:03.188 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:06.395 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.
[Service_2017-11-19_15.24.00.txt] 19/11 15:24:11.398 {!ERROR!} [Camera:General] Camera list is empty but CV1 camera vid/pid found in the device tree - Reporting driver install problem.

chase_mattern_1
Explorer
i believe you have a major corruption in your oculus drivers, i had a similar issue but it wasn't as severe and it started out of the blue after my oculus had worked for months. Hope this helps but mine still isn't fixed

njhodgson2004
Honored Guest
I've just found this and it seems like I'm having the same issue. I searched on google "oculus "camera list is empty"" and found this. It's in the log that I had as well and I've been having trouble too. I know it's been a while since this was posted but if you still haven't gotten this fixed, I'm working with 4 or 5 people online right now to get this fixed and I think we're close. I've seen two other people with the same problem so hopefully we can figure this out. 

OldGoat5
Honored Guest


I've just found this and it seems like I'm having the same issue. I searched on google "oculus "camera list is empty"" and found this. It's in the log that I had as well and I've been having trouble too. I know it's been a while since this was posted but if you still haven't gotten this fixed, I'm working with 4 or 5 people online right now to get this fixed and I think we're close. I've seen two other people with the same problem so hopefully we can figure this out. 



Did you ever figure this out?  I see the same in my logs