09-26-2022 10:00 PM
Hi ,
I was unable to use my pattern to get into the headset, hence performed a factory reset via the headset.
But since then, the headset does not pair with the phone app.
The headset shows a pairing code but when inserting this code on the app, the app states that the headset is already paired!
I have tried the falling:
-resetting the headset
- deleting/re-installing the app
Any suggestions will be great - as this one will prove to be an expensive paperweight!
10-04-2022 12:44 AM
on my 2nd quest 2 after returning the 1st one
never was able to use/view both of them for a month now
soon this 2nd quest will go back for a refund before my time runs out
i could put that money in my bank as interest rates are higher now
oculus go was a better headset, no phone needed
10-09-2022 08:08 AM
10-12-2022 02:33 AM - edited 10-12-2022 03:19 AM
Hello Oculus, what about a fix ? What about another gesture ? This is now two weeks I am standing with a non-working Quest2 ! This is totally unprofessional and - considering the price of the device - a major loss for my household (and my girl who asked it for her birthday). Please do something, your silence is not an answer !
08-28-2023 04:20 PM
Did this ever get figured out? My son has the same dang problem.
08-29-2023 05:11 PM
Hey there @adam.spencer.42, we understand you are reporting having some pairing issues, and we would love to review your case to help out however we can. Have you reviewed any previously suggested troubleshooting steps regarding being unable to pair? In any case, please send us a PM by selecting our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. and then clicking "Send a Message" to privately message us so we can get information for your specific case to help further.
We hope to hear from you soon!