08-19-2022 04:38 AM
Hi,
I bought one of these from your store in Feb '21, and it now has a crack on each side of the strap towards the rear.
What do I do to get it replaced under warranty?
Thanks.
08-19-2022 05:22 AM
Contact Oculus support (google to find it). I'm pretty sure these have a 2 year warranty.
08-19-2022 05:53 AM
Do you have a link? I've tried to find it, but am having difficulties.
Is it https://tickets.oculusvr.com/hc/en-us? Because I get this:
08-19-2022 06:25 AM
It's ok, I think I've managed to find my way onto the online chat. Thanks for your help.
08-19-2022 06:56 AM
In the end I went to
https://store.facebook.com/en-gb/help/support/quest/topic/orders
selected "other product purchase issue" and then "Chat" where I was able to get help.
09-28-2022 10:02 AM
Just to update. Support were very helpful, and it was possible to provide all required info during the chat session. An RMA was arranged and the part was replaced promptly and without issue. Thanks to all concerned - great service.
09-28-2022 10:28 AM
@HippoRift Thanks for letting us know mate. Cheers