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ShellEnv close down error.

hazed100
Level 3

Upon trying out one of the new environments in metas own store (as in I'm not using side quest and never have)

It loaded in and executed the change. The screen went black and it seemed to fail to load .I then got an error that ShellEnv has an error loading and after a few seconds up comes app info or close app option.

Pressing either results in black screen frozen picture of dashboard in darkness/black k screen.

It then ENDLESSLY REPEATS.

I CANT EXIT. RESET doesn't work, power down doesn't work

A hard reset holding down power doesn't work. Someone suggested holding it for 60 seconds for a "proper power reset" this does t work. It powers off long before 60 seconds tho I held it for that and even longer.

It's still stuck in ENDLESS BLACK SCREEN LOOP as it tries again and again to install the obviously broken enviroment.

What is oculus/meta doing about this? At least remove the new enviroments so others don't Tey them.

I've see. Others complaining of this issue but it seems no answer was given by oculus tech team

1 ACCEPTED SOLUTION

Accepted Solutions

hazed100
Level 3

Hey anyone reading this with the same issue and especially if you DONT have access to a PC.

Here's how I fixed this without the need for factory reset!

Use your android phone (or tablet as I assume this would work)

Download the sidequest app and if your phone supports OTG USB you can plug your phone into your headset the same way you would use a PC.

Now I don't really understand HOW this worked. I simply looked through my files on my oculus 2 using sidequest looking for anything that had "ShellEnv" on it and basically I went through each folder (most appeared empty) until I found a folder with a long list of files , one of which had the word shellenv on it. I tried to click on the file but nothing happened . I was trying to load it , as instructed elsewhere to "swap out the current location file" in it for an older one. This refered to the theme I was using . I assumed I was going to be able to pick from a list or something.

Well nothing happened . I couldn't open the file, in fact I couldn't DO anything. So I tried turning the headset on .

Well to my utter suprise SOMETHING had been changed by, seemingly, the mere process of plugging in that phone with the sidequest app running on it.

For some reason my location as I turned the headset on wasn't a black screen it was the very first location you saw when you started the oculus. I was shocked as I didn't think I'd done anything . I changed the location to the space age one (white interior of what looks like a space station) as I knew this didn't have a problem working and I wanted to make sure I overwrote the location to one I was sure was OK. I didn't want to turn off and find somehow the headset reverted to the broken location that made the headset crash.

It has since been working fine!!

I don't intend to EVER play around with the location where I start my headset in. If this is the possible result. Had I not tried the phone app version of sidequest in a vain hope it might help I would have had to factory reset and lost all my saves and had to redownload everything.

Whatever caused this error APPEARS to be a very simple fix though I confess I don't know what happened . As far as I can tell all I did was look at my headset through an app using a link cable . I didn't execute any programs with it. I explored the names of some files ,pressed one with shellenv on it , which did nothing amd then exit thinking ahh well I guess I need a PC. Only to find it fixed.

I sincerely hope this helps anyone with a similar black screen error.

Sidequest for me now is a vital app I shall be keeping on my android phone.

Good luck with yours.

View solution in original post

1 REPLY 1

hazed100
Level 3

Hey anyone reading this with the same issue and especially if you DONT have access to a PC.

Here's how I fixed this without the need for factory reset!

Use your android phone (or tablet as I assume this would work)

Download the sidequest app and if your phone supports OTG USB you can plug your phone into your headset the same way you would use a PC.

Now I don't really understand HOW this worked. I simply looked through my files on my oculus 2 using sidequest looking for anything that had "ShellEnv" on it and basically I went through each folder (most appeared empty) until I found a folder with a long list of files , one of which had the word shellenv on it. I tried to click on the file but nothing happened . I was trying to load it , as instructed elsewhere to "swap out the current location file" in it for an older one. This refered to the theme I was using . I assumed I was going to be able to pick from a list or something.

Well nothing happened . I couldn't open the file, in fact I couldn't DO anything. So I tried turning the headset on .

Well to my utter suprise SOMETHING had been changed by, seemingly, the mere process of plugging in that phone with the sidequest app running on it.

For some reason my location as I turned the headset on wasn't a black screen it was the very first location you saw when you started the oculus. I was shocked as I didn't think I'd done anything . I changed the location to the space age one (white interior of what looks like a space station) as I knew this didn't have a problem working and I wanted to make sure I overwrote the location to one I was sure was OK. I didn't want to turn off and find somehow the headset reverted to the broken location that made the headset crash.

It has since been working fine!!

I don't intend to EVER play around with the location where I start my headset in. If this is the possible result. Had I not tried the phone app version of sidequest in a vain hope it might help I would have had to factory reset and lost all my saves and had to redownload everything.

Whatever caused this error APPEARS to be a very simple fix though I confess I don't know what happened . As far as I can tell all I did was look at my headset through an app using a link cable . I didn't execute any programs with it. I explored the names of some files ,pressed one with shellenv on it , which did nothing amd then exit thinking ahh well I guess I need a PC. Only to find it fixed.

I sincerely hope this helps anyone with a similar black screen error.

Sidequest for me now is a vital app I shall be keeping on my android phone.

Good luck with yours.