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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 14005 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7027 Views
  • 68 replies
  • 8 kudos

Beat saber

Received an email to redeem beat saber but when i click onto the link it takes me to the oculus app and then a msg apears "unable to load, please try again later"Happen a few times already

Meta account deleted

Oculus quest 2 Meta account was accidentally deleted how do I get it back and will I see my prior games purchasesThanks

Beat Saber redeem code

I got the email to redeem the code to get Beat Saber free, however, there is no code. It brings me to the App Store that describes the game but there is no code. Where do I find it? thanks! NarutoLover1234

Background in Occulus Link shaking

When I connect to Oculus Link the background and the menu bar are shaking. I can switch to Monitor 1 desktop and the desktop doesnt shake. I can play any VR game without it shaking as well. This only started a few days ago. I think there was an updat...

Referral bug

I tried to get my referral code when my friend got his quest but it wouldn’t let me do it, i don’t know if I have to update the app or if I just have to wait

Glue stains after peeling lens cover

After peeling the lens covers from a brand new Oculus Quest 2 I noticed they left these smudges/stains.Should I be worried? Should I try to clean it off?They are superficial and barely noticeable, and honestly it looks way worse in the picture.They a...

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Rift CV1 display is black, audio works, tried everything

This is a last resort. I've tried everything, including reading and attempting to follow instructions on at least 5 different posts that sound very similar to mine. NOTE THAT THIS FORUM FORCED ME TO CHOOSE A LABEL, BUT THERE IS NONE FOR THE CV1 - Thi...

Graphics card not supported on Oculus Quest 2.

Airlink from my Oculus Quest 2 has never worked, but today when I decided to try again I got a message saying my graphics card (Intel(R) HD Graphics 620, I think) isn't supported. I did this after updating the app's driver on my laptop, is there anyt...

Terrible Meta account experience

I just want to say how utterly frustrating the user experience of changing to a Meta account for my Rift and Quest 2 was. On the Quest at one point it showed a product key in VR that I had to enter into a website on my PC or phone. Every time I took ...

Resetting account how are games affected?

Hello, I'm going to factory reset my oculus quest and I want to know how my games will be affected. If I factory reset my quest will all the games still be in the library and can simply just be reinstalled. Or if I factory reset will all the games be...

Can’t invite/message my friend

Me and my friend were follewers for a long while, but suddenly, we couldn’t see each other on our main friends list. I’m our accounts, it showed them as a follower, but I couldn’t invite them to a party or even message them. We tried blocking and unb...

Support Issues Stopping Development

Meta store support recieved a quest 2 controller that was not working from me 3 months ago, and I am yet to have even a confirmation that a replacement has been dispatched.I've been unable to proceed with testing, and to date no outcome has been achi...

Can’t create a avatar

I’ve been trying to create a avatar and I can’t it keeps saying oculus home stopped working what should I do this is very frustrating

Can't pair new Meta Quest 2 without Facebook account

I just bought a new Meta Quest 2 and as I'm trying to pair with my phone, it brings up the page to log into Facebook. I haven't used my old Quest since they implemented the mandatory FB account to log in and just made a new Meta account earlier this ...

PCVR graphics not good

Hey guys.I just got a Quest 2 and I think I might be having some problems.When playing standalone, graphics look nice and sharp but when I try PCVR it's not as good.I'm using the newest Kiwi Design cable, the one they claim to charge while playing. C...

Jagged and flickering edges since update 47

Anyone else have this problem since the latest update?Started my headset today to find dramatically reduced graphics quality.There is a very noticeable problem with the drawing of lines, particularly the edges around polygons. Lines looked jagged and...

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Resolved! Can't add a second user to my Oculus Quest 2

I am trying to add a second user to my oculus and when I go to do it and press the add accounts button it comes up with an error straight away saying "Something went wrong. Please try again later." It also keeps trying to get me to put in a code on w...

Unable to migrate Oculus account to new Meta account

Hey guys,I just purchased a Meta Quest 2 today, and was trying to use the mobile app to migrate my Oculus account to a Meta account. After I startup the app and select "setup account with email", I then select "I have VR apps" -> "log in with Oculus ...

Developer mode not working

My developer mode turned off by itself and it made me verify my account. I did that, but after I went back on the app and pressed to switch on the mode. It wouldn't turn on. Everytime I click it, it switches back off and says at the bottom " were hav...

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