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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Resident evil

I bought my meta quest 2ayw DecI can not figure out how to get the code for resident evilplease helpthanks

teleporting without my permission

i am experiencung a bug in all of my games where, i just teleport around 10 meters without permission. or i tuynr 0-359 degrees. so i cant focus on the game. i am constantly bugging

lukimea by Level 2
  • 5 replies
  • 1 kudos

Lost my email account

I'm writing this on a separate account, I lost my email for my main meta account, sounds dumb but when my phone got factory reset I lost it. what can I do, with the new update that requires a "meta account" and not simply an oculus account I'm soft-l...

Unable to claim free beatsaber code on Meta Quest 2

Hi there,I recently bought a Meta Quest 2 with the Beat Saber bundle included but am unable to claim said code.I received an email and upon following the link, I'm bought to a page about beat saber but see no way to actually redeem it to my account. ...

Quest 2 link extension 32ft

It seems that 16ft feet, or 5m meters is the standard link cable length. On amazon there are several link cables that claim to do 32ft to even 100ft using active repeaters.Does anyone actively use their Quest 2 with either a single 30-foot cable or 2...

Oculus App refuses to install game?

A long time ago I bought The Walking Dead: Saints & Sinners, and I decided I was going to reinstall it after around a year of not touching it, now it begins to install, reaches 100%, then just, does nothing, and goes back to saying uninstalled. I hav...

NameX by Level 2
  • 0 replies
  • 0 kudos

New controller trade

My right quest 2 controllers tracking has stopped working and has some other bugs. Is there any way that I can send it back and get a new one off warranty?

"halo" light bleed on quest pro

I bought a quest pro on Tuesday, and everything was cool for the most part, but Wednesday night I tried playing Saints and Sinners and I thought I had fogged up the right lens, but there was a glow from the upper right of my vision, then I noticed th...

Cannot redeem my beat saber code

I have the email with the redeem code for beat saber, but when I click on it, it goes to a screen that says unable to load, try again. This is the same with the notification saying that I have beat saber as well. It has done this for a day-can you pl...

Referral code

Hi, I bought my meta quest headset about 2 weeks ago and showed it to a few friends who want to get one in time for Christmas and so I plan to use my referral code so we can all get copies of the same game to multiplay....I don't have my headset link...

Airlink Issues with my new laptop

I have bought an ASUS f15 laptop(900$) to can use airlink with my Oculus Quest 2, the specification of the laptop are::i5-11400H (6C/HexaCore 4.5GHz, 12MB)16GB SO-DIMM DDR4 3200MHzNVIDIA GeForce RTX 3050 4GB GDDR6 The oculus desktop app show me a not...

Meta Timer app not installing

Hello, I have a Timer app on my Meta Quest 2 that is not installing. Could I get some assistance on why it isn't installing? It has only 7.39 megabytes. So, it's really small. Help?

referral didn't go through

I received a link from a friend to activate my Meta Quest 2. Neither of us got the $30 credit. Is there any way to contact someone directly and ask what was wrong? I used the link to start it and it didn't work.


I'm trying to purchase games from your store using my PayPal account as for some strange reason Oculus won't accept my debit card.When I try to purchase something with my PayPal I get the below message.Purchase Failed. Unable to add this payment meth...

Quest 2 won’t pair with mobile after factory reset

I made my son a meta account so he never had an oculus account. His left controller wouldn’t move so figure tracking but couldn’t fix cuz steps don’t work on Meta. Then I finally did factory rest & now it wants me to pair new controllers on screen pu...

How do i disable the avatar arms???

Hey, I put on my headset and noticed I had arms in the home area. The arms are really annoying and honestly, they are kind of creepy. They're way too thin and they glitch out sometimes. I can't figure out how to disable them. Can anyone help?

Left controller

My left controller is not working properly. It randomly turns off when I am swinging.


How do i re open a chat with the ticket of meta quest support 

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