Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2751 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Left Controller not working

Launched up the Meta Quest 2 after a month or 2, but my left controller doesn't seem to work. Tried playing Beat Saber, but could only use the blue lightsaber, tried superhot and could only use my right hand. Change the battery just incase and that d...

Screenshot button takes video instead of screenshot

Hi im having issues taking screenshots on quest 2. When I push the meta button on right controller plus the trigger, it starts recording a video instead of taking a screenshot..is there something I need to change to take screenshots?

Pin reset

my pin won’t work. Have tried to enter a new pin but that won’t work. I don’t want to reset and lose all my content. What do I do ?

Controller and headset issues

Got right controller replaced through warranty. Now that we have it back it won't work. I've troubleshooted everything. The headset will also not give me the option to connect it, and won't connect. I'm at my witts end. Anybody please let me know wha...

Resolved! Quest 3 LED light PINK

Hi, I noticed that my Quest 3 LED light is pink while on. It's been this way for about a month and a half. Nothing seems out of the ordinary other than hand tracking isn't the best. I've tried hard and soft resetting, turning it back on and off. Lett...

Meta Quest 3.jpg Meta Quest 3 - 1.jpg

Meta is stealing my device.

MetaQuestSupport Wow. Day 57 Meta has had my device. Note 2/21/24 at 7am on the screen shot. Clearly Meta requested my order be returned to sender. Hi J, Thank you for reaching to Meta Store Support. Please ignore the previous email. I did not notice...

Screenshot_20240308_095621_Chrome.jpg

Unable to make Purchases

Timeline:3/11 - Purchased Quest 3. Created a new Meta account and linked it to my FB and IG without a hitch. - Purchased four games with my debit card without a hitch. 3/12- Unable to make any purchases in Meta store. See below error message.  - Adde...

1000022769.jpg
LimFu by Explorer
  • 152 Views
  • 6 replies
  • 0 kudos

Gorilla Tag sound bug

I have lost the sound in gorilla tag. I can hear the music and foot steps, but I can't hear the other players. I have ALL CHAT selected. Ive checked that my mic works in other games. So frustrating as it did work OK originally. Anyone got a solution ...

Is there a way to restrict access to the Meta Store?

Hello, I am reaching out on behalf of one of our clients. They will be providing their students with Quest 2 headsets so they can access our app. However, they wanted to know if there is a way for them to restrict access to the Meta Store so that stu...

Oculus suspension

My son got a report that our account was suspended. I have spent months emailing the meta team and I get the same response that the team is looking in to this for me. But no one ever actually responds with anything helpful. I am at the same spot I wa...

Has anyone ever had Meta Support actually resolve their issue?

Had a logged case for about 6 weeks, Provided all requested information and evidence 4 weeks ago. Keep getting the same scripted 'its complex and we're working on it' BS. Nothings been done. I doubt they're even reading my emails. So, what else can w...

BeauIVI by Honored Guest
  • 273 Views
  • 9 replies
  • 2 kudos

Resolved! I bought Pavlov Shack and never received the game

On March 11th I have made a purchase for Pavlov Shack for Oculus quest 2. My money was deducted from my account but I didn't get my game. There was an error saying "This request couldn't be completed please try again" so I tried again but the prompt ...

SaucyJohn by Honored Guest
  • 190 Views
  • 4 replies
  • 0 kudos

Resolved! Quest link not working with Quest 3

I just updated my Nvidia driver to the most recent version (537.58), and now Quest link just isn't working at all. Tried uplugging and replugging the link cable, nope. Tried restarting the headset, nope. Anyone else having this problem?

Resolved! Gorilla tag update glitch?

Today before the Easter update on gorilla tag some people played on my meta quest 3 with no problems and later that day when the new update came, I joined on gorilla tag and many things were messed up. I could not join any private or public servers, ...

Quest 2 flashing red

when i plug it in i get no lights. holding the power button and it blinks red till i let go but wont turn on and seems to not be charging

Trouble pairing meta quest 2

I got my meta quest 2 for Christmas & have used it for 2 months now. For the last 2 weeks, it wouldn’t connect any more. I did a factory reset because my account was not connecting, and now I can’t pair my meta quest 2 to my account. I did what the a...

COLEBOI09 by Honored Guest
  • 232 Views
  • 9 replies
  • 0 kudos

"Lost tracking loop" on Quest 2

For the past two days, I have been experiencing significant difficulties with my Oculus Quest 2 VR headset from Meta. Upon starting the headset, I immediately receive an error message indicating that the tracking is not working. After extensive resea...

Gorilla Tag

my Gorilla tag keeps stopping and saying app info or close app. I can not play or get into my account . Has anyone else had this problem

How to switch between stationary and roomscale?

Quest 3. I am having a boundary issue. I have created a roomscale play area. But whenever I go to sit at my gaming desk or on the couch, the headset pops a warning that I have left my boundary area, and switches to passthrough mode. The warning gives...

Meta quest 2 Not working

Does anybody know why my meta quest would just stop working out of nowhere I was using it earlier and it was fine then after it died I plugged it in and everything was normal then I fell asleep but when I woke up and tried to use it, it wouldn’t even...

Quest 2 not working

I have a Quest 2 that boots up but displays a grey/blank screen in the Explore page.The App library comes up but there are no apps and a spinning blue circle is all I see.I can't pair to it though I can put it on wi-fiI downloaded MQDH but the SMS's ...

Child Account Suspended

Hello, My son received a Meta Quest 2 last year and had downloaded games and was playing with no issue. I didn’t realize that he was set up as the primary account. He stopped playing the last few months and I didn’t realize he was getting emails to v...

Eaguilar4 by Honored Guest
  • 102 Views
  • 2 replies
  • 0 kudos

oculus go wont turn on after factory reset

ok so i have found my old oculus and decided to charge it, it was green for 2 seconds and orange for 3 seconds and then once in a while the oculus logo would show but the device wont power on i looked up and saw a few other people have the same probl...

Samsung GalaxyBook Ultra (i9/32gb/4070) and Quest 3

Hello!I unable to connect quest 3 to Samsung galaxybook ultra via airlink. My notebook have RTX 4070 videocard, 32Gb of Ram, i9 13900H cpu). After installation of oculus software I have provided for all oculus exe files access to High Graphics in Set...

Trouble shooting

Excuse me, Meta, I’ve been extremely stressed out, When I try to play on my Meta quest 3 it powers off after a minute, and it keeps doing that, and it makes playing impossible in the controllers aren’t connecting could you please find a way to fix th...

Labels