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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2695 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

unfair ban from Nock Bow+arrow soccer

Hello, I feel I was unfairly banned from the game nock. One day I'm playing the next day I can't. The reason I feel it was wrong is because the "community manager" never got my side of the story. No contact through oculus headset nor oculus app was a...

Why cant i download the meta app on my phone

I'm going to be getting a quest 2 for my birthday (December 17) so I wanted to get the meta app and maybe buy some free games. I know I can use the website but I want the full experience. Whenever I try to get the app I get an error message, I can do...

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Resolved! Disable Boundary in Quest 3

Can we disable Boundary in Quest 3? I know this is possible in Quest/Quest 2.The large contingent of Quest users who Sim race or use flight simulators need our headsets to not be looking for a boundary or doing anything but displaying while we sit in...

Resolved! Quest 2 PC and Airlink Not Working

This has been mentioned by numerous others. My Quest 2 PC and Airlink was working fine before recent updates. I tried with no success turning on and off PTC, PC Oculus app updates, graphics card driver updates, and a consult with a Shaman. I see Meta...

How to escalate a complaint

I sent my headset ( faulty ) back around 5 weeks ago. Despite messaging and opening up a ticket I keep being fobbed off with its being investigated! Any idea how I escalate this as I am not getting anywhere via WhatsApp

direct streaming IP camera to quest 3

Ahoj, je možné přenášet online 3D stream z IP kamery přímo do brýlí Oculus/Quest 3 přímo jako AP nebo přes wifi síť? Můžete mi pomoci najít vhodnou kameru a návod, jak se připojit? Přenosová vzdálenost je 10m

Resolved! Quest 2 top two cameras not working?

Hello, I just bought a secondhand Occulus Quest 2. I just want to ask if all four cameras should be working during passthrough? Because if I cover the bottom two cameras I can't see anything but if I cover the top two cameras nothing happens. Is that...

Quest 3 Headset can be damaged by the Batery Strap problems?

It's safe to buy an unofficial head strap with batery, or it can suffer from premature death like the official one?And this batery strap problem (official or not straps) can cause permanent damage on que Quest 3?I was about to buy all the official st...

Trouble with meta horizon app

I’m having trouble using the buttons that work your fingers on meta horizon worlds. Controller works fine on other game apps but doesn’t work on meta horizon only. cant press anything when I get on the app . Tried factory resetting and still doesn’t ...

LTXDeath by Honored Guest
  • 182 Views
  • 2 replies
  • 0 kudos

Login issue on Oculus app

Hi,I have Samsung oculus gear vr headset set. It requires oculus app to use in vr headset. When I try to login with my Facebook account on oculus app, I have got an error, although my Facebook account already login on my device. Also tried to create ...

Resolved! Oculus Quest 2 Factory Reset

I recently purchased a used device. It came with everything it was supposed to. The previous owner did not take their account off and I'm trying to factory reset it. The problem is that when I hold the buttons it showed an error message stating no co...

Mic for oculus 3 isnt working

Hey, my mic stopped working after 3 days. I'm not too sure why this is the case but if someone could assist me that would be great! Thank you

swatty19 by Honored Guest
  • 276 Views
  • 1 replies
  • 0 kudos

Resolved! Using Quest 2 outside

Can I use my oculus quest 2 outside. I have a nice covered shady area where I have enough room to play my games, but I'm worried that any sunlight eould damage it. There's no direct sunlight however, it is all shade.

Resolved! About Asgard's Wrath 2 Pre-order...

So I want to pre-order Asgard's Wrath 2 because the first game will be included for free. But now they announced that Quest 3 will come with Asgard's Wrath 2 already bundled. I wonder if I get the Quest 3 before AW2 release, will I get pre-order bonu...

Ledig by Honored Guest
  • 2113 Views
  • 13 replies
  • 0 kudos

Right pro controller (Quest Pro) not connecting

I can't use my right pro controller (Quest Pro). The led keeps blinking white between the 2 leds on the controller.It keeps blinking white and when I hold down the Oculus menu so I could restart it. It shows the blue light but it doesn't restore prop...

Cool_KEeD by Honored Guest
  • 321 Views
  • 5 replies
  • 0 kudos

No reply from support for 7 days what can I do?

I contacted support last week as one of the games I purchased at the meta.com checkout with a new headset was missing from the library.After going through rebooting steps etc with support on email they said they were handing it to the specialist team...

How do you permanently delete games?

I know you can uninstall games but I want them completely gone form my library. Some of these games I want rid of I will never play again.Can you permanently uninstall games?

wanoennogs by Heroic Explorer
  • 21395 Views
  • 44 replies
  • 7 kudos

Quest 2 is burning my forehead in 30 minutes

Hi, i just got a quest 2 and i can't play more than 30 minutes because it starts to burn my head. I can feel some heat (but not much) when i put my hand on the foam. I though maybe i had an allergy to it (althought i never had any allergies) but my w...

pezou by Honored Guest
  • 4036 Views
  • 9 replies
  • 0 kudos

Is META's service this messed up?

I am a user of the META QUEST PRO product. We are performing a product exchange due to a right controller failure. However, it's been over 3 weeks since I sent the product in for replacement and nothing has happened. They don't give me any explanatio...

Gift cards

My son was given two Meta Quest gift cards while at Target today. They told him it was for a promo offer. We are unable to redeem them. We first received a message that our IP address was blocked due to suspicious activity and now we get a message to...

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