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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2797 Views
  • 67 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus app lab Submission

Hi, We are having the application in oculus store for oculus go device. We have to that application to oculus app lab is there is a option to move the application from main store to oculus app lab or we have to create a new application to do this. Pl...

population one

when i search up population one in the store it doesn't show up

Larkinsaw by Honored Guest
  • 230 Views
  • 1 replies
  • 0 kudos

Merging to meta account issues

I started a meta account and followed all of the information but my oculus quest will not allow me to play the games I have on my headset, it has deleted all info saved on my phone app for oculus? Please help! This is so frustrating!

Username Troubles

Hello! I am posting this due to a problem with my username. I changed it well over six months ago, around February from what I remember, but it still won’t let me change it.

Videos not syncing to oculas app

Recently I’ve been trying to post TikTok’s of gorilla tag and it was going good at first and my videos were syncing until out of no where none of my videos were syncing and I’ve tried syncing them and did research and also restarted everything but st...

Reset

We had to do a factory reset with the quest 2 and now all the games/apps we paid for are missing. Logged in with the same account and it’s not showing any previous purchases- which was a lot of money. How can this be fixed? We had to do a reset due t...

Rylan9109 by Honored Guest
  • 406 Views
  • 1 replies
  • 0 kudos

Air link low fps

I have a problem with air link. When I launch air link, I have a lot of some stripes on the screen of oculus quest 2.I have a decent gaming laptop with intel core i7-10750 2.60 GHz, Geforce RTX 3060 Laptop GPU 6 gb, 16 ram. Also 5g internet 90-95 mbp...

Quest 2 left controller unable to be sent in using warranty.

My left controllers outer right just cracked and I am unable to return it. I have no idea why, as to my knowledge the controller is well within the warranty period, aswell as being connected to my account. I don't have the money to buy a replacement ...

Maddlava by Honored Guest
  • 173 Views
  • 1 replies
  • 0 kudos

App sharing not working

App sharing not working post Meta merge.Apps showing up in secondary profile as shared when you click on it to see the price. When you go to the library, nothing in there. I'm hoping for suggestions other than factory reset my headset.

Resolved! Still wrong time zone

After two factory resets, uninstalling and reinstalling the app, and three "support" chats. My Time Zone is GMT and not EST. I had to do the first factory reset because of the 2037 year bug and since then I haven't been able to get the right time. An...

URU719 by Honored Guest
  • 838 Views
  • 4 replies
  • 0 kudos

My right controller

I have a quest 2 and my right controller is acting up it starts to move in a direction I'm not moving to and i was wondering if i can replace it???

Can't get my headset to sync with my account ??

Give's me a code in the headset but NO WHERE to put it in my Oculus account is not asking for it and I can't go around it ?? I have a Facebook and a Quest account. Where do I put in this CODE?

Ronner1 by Honored Guest
  • 404 Views
  • 2 replies
  • 0 kudos

Name change

Hey! Is there any way to check how long ago I changed my name? Feels like it's been 7 months but still says I can't change it

Right controller has weird blinking lights

I need help with my Quest 2 controllers. I was going to play my quest 2 for the first time today and when I logged in and went to the home menu, my right controller wasn’t there. It didn’t vibrate, so I know it didn’t turn on, but the light on the fr...

Oculus app

I got outlogged from my oculus account so I can’t get in to the app and I also can’t enter the friend “app” on my vr.

Noomibl by Honored Guest
  • 270 Views
  • 1 replies
  • 0 kudos

How many headset can one account sign in too

What is the limit for how many headsets can be signed in to 1 account. I have 3 kids and I’m also wanting to play. So if I get 4 headsets and I sign in to each as the primary and on three headsets one of my kids sign in as a secondary account would t...

Left Controller Drift

My left controller has a consistent drift that pulls down even when I push the joystick up it still pulls down. I've tried compressed air and it didn't work I don't know if it's a hardware or software issue.

Unable to load profile on all quest 2 devices

I have a personal quest 2 and 6 for teaching at my school. Starting yesterday, all of them cannot load user profile. All have been converted to Meta accounts; one is a personal account tied to Facebook and the rest are new test user accounts. Please ...

Dumbest Devs Ever

I have had my oculus account since the Samsung Gear VR release. The people behind it are so indecisive they have changed the method for log in 3 times, the first time I had no issues. The second time however, they made me change it to a meta account....

Auth.meta.com

So, everytime I try to setup a meta account on my PC and the website takes me to the “auth.meta.com” website then my browser says to check windows diagnostics. As well as my meta quest will not generate a code for the meta thing. It says “error occur...

Horizon Worlds - coming soon

I have been trying to download Horizon Worlds with no luck. It continuously says: Coming soon. What can I do? I’m in the US not using any special internet connection.

MzSupreme by Honored Guest
  • 219 Views
  • 1 replies
  • 0 kudos
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