Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2987 Views
  • 74 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Chat in mobile app is broken

I got messages, but somehow I can't reply anymore??☹️ My chats in mobile app are still there, I can read the messages.....but the place where to type in the answer is gone. In headset it's possible......but i hate to type answers there. I hope this i...

Choleni by MVP
  • 1957 Views
  • 28 replies
  • 0 kudos

Pickleball one

I have a meta quest 1 and just bought the game pickleball one. My headset says the game is for my headset so I downloaded it. I downloaded version 1.4.7 but need update version 2.4.7. But my app on my phone says it is not for meta quest 1, please fix...

snow40 by Honored Guest
  • 289 Views
  • 6 replies
  • 0 kudos

Resolved! Cant connect to apple health

Hi, I set up all my info in the move app on my Quest, now when I go to my phone or ipad to turn on the slider for "connect to apple health" it wont turn on. Both take me to a page about "information shared with apple". ipad has a connect button that ...

Cooling Fan Malfunction

Whenever I try to play a game on my Quest 2, it pulls up a system error and says that the cooling fan isn't functioning properly, and tells me to contact you here

No longer have access to phone to log into account

Hey, I created a meta account for my Quest 2 when I got one ages ago (Jan 2023), I since have gotten a new phone and along with that a new number. I am still logged into my meta account on my Quest 2 but on my new phone I cannot log into my meta acco...

Quest 3 fails to connect via wifi 6e - debug logs here

I've run through all the standard rigamarole: reboot all devices, hard reset headset, update router firmware, etc, etc. Headset is on v62. Attempting to connect via 6e to an AXE75, adb logcat shows the following. Maybe by some miracle an enterprising...

Resolved! Changing age

Hey meta if I just change my age, how long will it take? Until I can change it back

Resolved! Quest 3 Developer Mode Not Showing

I have a Meta Quest 3 and I am trying to enable Developer Mode. When I use the Meta App on my phone, the Developer Mode section just has a "Get Started" Link which details the process (i.e. create a developer account, verify it, and then turn on deve...

Microphone Not working in recording while playing a game

Basicly my headset when recording if i have mic perms in game when recording my voice dosent pick up in the recording. if you dont know what i mean let me say this.when recording while im talking in voice chat my voice dosent pick up in the recording...

Meta Support Complaint - 18 days and Counting

Purchased a new MetaQuest2 unit which has never appeared in my list of available Bluetooth devices despite the unit being on, bluetooth enabled on my cell, and having the Meta App on my cell logged in. Other devices inside and near my home appear as ...

Resolved! Synced videos just have wifi symbol with exclamation mark

I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them

Can't approve app for my 10 year old child account!

I own Meta 1, 2 and 3. My child is a very mature 10 year old and I have decided to finally create an account for him to use the Meta Quest 2. He has been very excited to play some games with me and also do some VR fishing. I created his account, he i...

Accessibility of controllers

do you have to be able to push buttons on the controllers in order to use the FitXR programs? Or is holding the controllers sufficient?

mpmr.2024 by Honored Guest
  • 132 Views
  • 0 replies
  • 0 kudos

Overheating warning

My meta quest two keeps giving me an overheating warning. The headset doesn't feel hot at all. It happens after about 15 minutes of playing. I have left it overnight before trying to play again and it's still happening.

Resolved! Unable to load profile, games etc. Oculus quest 2

Turned on my oculus quest 2 today and my profile won't load, all my games have disappeared. Quest simply states it's unable to load profile. I tried to fix it with turning on and off my headset several times, confirmed connection to the internet, and...

Meta has deleted account

we bought a family VR for Christmas I set up via my meta details for Facebook and instagram. We have downloaded games to the VR and this morning meta has deleted my Facebook and instagram accounts due to concerns of my age?? loosing my mind as Facebo...

Resolved! I need help moving to games from an email to another

I recently accidentally logged out of my oculus account and now I can't get the password back no matter how hard I try. I decided to just see if I can change the emails so my new email is on the oculus or something.PLEASE HELP @Lin

MacBook Pro 16'' (2023) keyboard in Oculus

Hello,does anybody know if&when MacBook Pro 16'' (2023) keyboard will be supported in Oculus VR - Meta Horizon Workrooms? Now I can only select 2019, but it does not seem to be compatible with the 2023 version - at least I do not see it in Workrooms ...

zaihrayeu by Honored Guest
  • 131 Views
  • 0 replies
  • 0 kudos
Labels