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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3444 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How do I locate a lost controller

I looked everywhere and I can’t find my controller is there a way to locate it or use Bluetooth or anything like that to locate it and if it’s off is there still another way to locate it and turn it on

fluffle54 by Honored Guest
  • 77304 Views
  • 15 replies
  • 12 kudos

Quest 2 not connecting to phone, even after a factory reset

 About six days ago my quest 2 suddenly stopped syncing, connecting to my iPhones app, i couldnt cast, edit settings or do anything with it, so i tried a few of the troubleshooting steps and they didnt work, so i factory reset my device and now im st...

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Microphone Issues while Recording in Gorilla Tag.

Whenever I start my recording (using the Oculus record button) in the game, "Gorilla Tag," I make sure to press "Enable Mic Audio," so that my recording can hear me and the other players. Whenever I don't press that button, as expected it couldn't he...

WhoIsJak by Honored Guest
  • 3221 Views
  • 21 replies
  • 0 kudos

accounts

I don’t have access to the Facebook account that was originally hooked up to my oculus because I deleted it because it was hacked and now I can’t add an account to my oculus because it just says something is wrong and I don’t know what to do

Golf + Multiplayer

When playing golf + with friends I can ALWAYS hear them, but quite often they cannot hear me. I’ve gone into settings and none of the mute buttons are on. Any suggestions? It’s hit or miss.

Will Meta ever address the Quest Pro's horrible tracking?

The Quest pro is one of the worst performing headsets for me, my controllers will just stop tracking in the middle of a game, only for them to regain their position a few seconds later, needless to say It makes any game extremely difficult to enjoy. ...

Premium bowling not working right any more.

We just got the Rift S on May 22, and for that 'special occasion' I bought Premium bowling. Things were going along just great, and all of a sudden over the past couple of days, the visuals jump all over the place, and when it finally does settle dow...

SET-VR by Explorer
  • 899 Views
  • 2 replies
  • 0 kudos

Resolved! Oculus 3 file access from computer

I've been getting the run around from email support so thought I'd throw my issue here.I have both an O2 and O3. If I plug in my O2 to my laptop, the oculus displays a prompt asking if I want to share files.. I say yes, and the Oculus shows up along ...

deep665 by Explorer
  • 247 Views
  • 5 replies
  • 0 kudos

my rift has a perfect vertical red line on the right screen!

Hi guys after using my rift for an hour today i took it off for a few minutes only to find a perfect row of red pixels stick on the right screen they stay on no matter what im looking at.they are a very bright sharo red any help would be great ive al...

Slidebed by Sightseer
  • 1535 Views
  • 8 replies
  • 0 kudos

App Referral section disappeared from my app

I'm fairly upset at the moment. I maxed out the 600euro in credits this past year - and have an outstanding probably 350+euros in credits to claim on Jan 1st when the year resets. Now the entire section in my app is gone. I can no longer see outstand...

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Nikeetz by Expert Protege
  • 599 Views
  • 4 replies
  • 1 kudos

Resolved! Known Issue - Quest 2 Passthrough on left eye turns black

My headset is a Quest 2 and every time I turn it on, the passthrough cameras show everything while setting up the boundary. The problem starts after starting a VR app or game. After you quit, only the right camera stays on. Here's a video showcasing ...

Sobbyyy by Explorer
  • 49333 Views
  • 86 replies
  • 35 kudos

My controller moves wrong

My controller is new and when I used it my controller moved wrong if I moved it up it moved to the right and down it moved to the right which is wrong . Help

Refund needed

Hey meta, I needed a refund for the game breachers because it's making me very nauseous, however it won't allow me to receive one. Can I get some help?

Liams224 by Honored Guest
  • 75 Views
  • 1 replies
  • 0 kudos

Headset showing meta logo only

My headset is showing the meta logo only and then turn off. I already try to reboot and reset and still not working. Please I need help

Resolved! Can't create account with email

My son just inherited an older vr headset and is trying to get an account created under meta.I've tried with both my email and his on the auth.meta.com page, the system accepts the password, but clicking next doesn't appear to do anything.I was able ...

rlintner by Honored Guest
  • 106 Views
  • 1 replies
  • 0 kudos

Quest 2 to Quest 3 Games/Progress Transfer

just bought a Q3 for my son and now need to transfer his games off my Q2 without losing game save data.i still want to keep using the Q2, is there any way of him having two accounts on his new headset, i.e. the ‘old’ account for legacy games, and a n...

Where is the Wishlist Page? ?

This question is not about the gear itself. It's about the website:I just added a bunch of apps to my wishlist. Now that I've navigated away from the app page, how do I access my Wishlist to view all the apps I just added? Thanks,emily

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emabini by Honored Guest
  • 13654 Views
  • 11 replies
  • 3 kudos

Resolved! Quest 3 - Lens Fog?

Hi, I received my Quest 3 today. When looking through the headset, the image appears to be foggy. As I received the package when it was dull outside, the headset has not been exposed to any sunlight. I have tried cleaning the lens inside the headset ...

Anonymous by Not applicable
  • 22440 Views
  • 74 replies
  • 9 kudos

Cooling fan alert

I bought a quest 3 in USA , and this alert started to show up after 3 weeks, I want to replace and meta support told that Brazil is a country not supported.. why we are not communicated before the purchase? I need help in my case

Business to Consumer software

Hey peeps, I’ve got gifted a quest 2 by our company cause we don’t use them no more for work. so now I can actually don’t download anything or sideload apps cause they don’t pop up in my App Library. is there any way to flash the quest 2 from busines...

TYFN1738 by Honored Guest
  • 2084 Views
  • 8 replies
  • 0 kudos

Resolved! Meta Quest 3 Microphone Too Quiet

I've been playing Co-Op games on my new Meta Quest 3 after upgrading from Meta Quest 2. Specially, Arizona Sunshine 2. The problem is that the Quest 3 microphone sounds really quiet. This is the exact same setup as my Quest 2 and I've done restarts a...

Resolved! Asgards Wrath 2 not showing.

I have purchased a Quest 3. Recieved the redeem Asgards Wrath 2 email.And dredeemed it. Its now showing on the store page "PURCHASED"And on Oculus stoe that I can down load Asgards Wrath 1So Meta, and Oculus can see I have redeemed it.But Meta is not...

DaynHG by Explorer
  • 237 Views
  • 6 replies
  • 0 kudos

Moving the monitor in Workrooms Personal Office

Hi, the monitor seems very far away from the desk and is hard to read. Is there a way to move the monitor close to the desk? I tried dragging it via the trigger on the controller and pinching using hand gestures and neither moves the screen position....

beevee00 by Honored Guest
  • 3263 Views
  • 17 replies
  • 3 kudos

Odd experience with new headset - Blurry/noisy/foggy

Hey, 2 days ago I got a new headset and the experience has been positive but I feel like there might be something off with the headset I got.Sometimes, the passthrough and overall quality is alright, however, it can also happen that everything seems ...

Limbau by Honored Guest
  • 123 Views
  • 2 replies
  • 1 kudos
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