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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
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Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Purchases in Gorilla Tag

Good morning, I have a meta quest 2 and I have this game called gorilla tag. And recently, I made a purchase in this game but then it just kept on buying more things. I would like to cancel these purchase's. Can I possibly get help with that?

Bootloop Stuck

My Quest 2 is in bootloop, did follow many blogs to do a factory reset which i did but there is no luck, Can someone help me get my VR back in action!!!!!I have been trying factory resetting my VR many times but no LUCK!!!

Incompatible video card (system doesn't meet minimum specs)

A few days ago I upgraded my PC, 5700XT to 7800XT, and the VR are not working properly. Once every 10 minutes, the image in the glasses starts to double, using the Oculus Tray Tool I found out that the compositor is dropping frames, and after ~10 min...

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Updating email address to meta account error messgae

So I deleted an old email that was the primary email to Facebook and meta to log into all different social media accounts.I had another email saved linked to other social media accounts, but I wanted that one to be my main email for Facebook and all ...

Recover account

I deleted my original account. Just before that I activated 2fa with the microsoft authenticator app. (Today)I want it back but I don't have the key in my microsoft authenticator app anymore so I can't log in into it. I have my Debit Card linked to t...

Welkuz by Honored Guest
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  • 2 replies
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Meta quest store

I am trying to buy games on meta store but a error message pop out. "The request cannot be complete until further action is taken" , "We detected unusual activity and for your security this request could not be completed", "File an appeal for this ca...

Resolved! Continuous boundary settings since past updates

I am having issues with my boundary settings in my OQ2 since the last 2 system updates. In WW 1 Warplanes, I am constantly having to stop playing in order to readjust the boundary settings so that the steering stick in the game isn’t stuck in my stom...

Restart loop

Boundary/guardian says to confirm my boundary choice, then it wants me to restart the quest 3 to potentially fix the problem but it doesn't. It just repeats this process. I assume it's the new update. And yes I reset my boundary data.

Meta Quest 3 flickering white pixels

Had my meta quest 3 for a few days been playing primarily asgard's wrath 2. I had noticed on occasion that I would see these random lines of white pixels flickering on loading screens and occasionally in dark scenes.. It didn't seem to do it that muc...

Quest 2 Right controller trigger squeak

Is there a proper solution to this, other than blowing on the trigger (which works for me for a minute or two, no more)? Tempted to apply a few drops of high-grade lubricating oil, but I might well end up regretting that, so am holding off. The squea...

Tracking ring problem... (Quest 2)

So i have a very specific problem with my right hands tracking ring. The entire left side of it just stopped working, leaving the controller to only work at certain angles. When i removed the cap of the ring and checked with a camera, the right side ...

Quest 3 Left Controller not working

It was working fine and then suddenly stopped. It tried to do a firmware update and it will make it to 66% …. does this 3 times and then fails.Tried all of the “fixes” in the forum ( unpair and pair, factory reset, try different brands of batteries) ...

Error message

Every time I try to start up the meta quest 2 I get an error message when I click generate new device code. What do I do

pc will load but oculus wont on air link

So when I load into air link which works perfectly fine and I try to load into game my pc will load but the oculus will not. Ive tried entering the game from the airlink and my pc. This only happened after my oculus account needed me to enter a code ...

Bacon_VR by Honored Guest
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  • 0 replies
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Parental supervision dash won’t load

Parental supervision dash won’t load.When selecting on individual child the app does not load the details so unable to set time limits or approve and manage apps. Just a black screen.When I load in Family Center web version I can see some info but wh...

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Display port Connection Failing

So, I just got a new PC and i started playing games in VR but randomly my screen would freeze then turn black for about 10 seconds then turn back on and on some games when it turns back on id have to restart the game. My oculus app says my display po...

Resolved! Mark on left lens

Ok I found a small mark on the left lens of my headset, I use a lint free cloth to gently wipe it but it doesn’t clear so it looks like a mark from within the lens, anyone else have this on the Q3 headset?https://photos.app.goo.gl/VhY9mGr2pSwWqzQE6

controllers wont pair

I just moved to another residence, and when I turned on my Metaquest for the first time my controllers wont pair. They are fully charged but do not register. Am I missing something?

Boundary loop

I got my oculus a few months ago and I was getting on my oculus after it died a while ago. I was sitting down in stationary boundary playing with my friends waiting for it to charge and I unplugged it and it died. Then I left it plugged in and I did ...

Update made my oculus slow

Hi so I just updated my oculus quest 3 and notice now when I start up my unit it flickers the meta logo for a second or two (which never happened before) and also when I open a app it takes almost a minute or more to show me what the application is o...

Jay_973 by Honored Guest
  • 78 Views
  • 1 replies
  • 0 kudos

Child account perma banned

Hi I bought a quest 2 today for my Daughter. I set up her account as a regular account without realising she needed a child account. After putting her DOB in incorrectly, I corrected this and sent on the proof of ID. However her account has now been ...

Adsy90 by Honored Guest
  • 102 Views
  • 2 replies
  • 0 kudos
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